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ZeniMax to create new jobs with Irish customer support centre

Former Warcraft exec to head facility for future Bethesda MMOs

ZeniMax Online Studios is to open a new customer support centre in Galway, Ireland, creating potentially "hundreds" of new jobs.

The facility will support future massively multiplayer online projects from publishing arm Bethesda, and is to be led by Rich Barham previously with Blizzard Entertainment and responsible for customer care for World of Warcraft.

"Today's announcement marks an important step for us," said Matt Firor, president of ZeniMax Online Studios. "We are excited to be building an experienced team, led by Rich, which will focus on providing superior customer support for our games.

"Galway has world-class educational facilities, is a beautiful place to work and live, and offers a wide variety of benefits for our employees. Our ability to provide superior customer service for our future products is firmly on track."

The facility will be supported by the Irish Government's investment agency IDA Ireland and other local initiatives.

"ZeniMax Online Studios' decision to locate its European customer services operations in Galway acknowledges Ireland's delivery of services' excellence in the digital media sphere and its position of strength in the global gaming industry," offered IDA Ireland's Barry O'Leary.

"They are a very welcome addition to a cluster of companies across Ireland in a sector which is witnessing rapid growth. IDA Ireland's strategy blueprint, Horizon 2020 recognizes the global growth in services and today's announcement by ZeniMax Online further embeds Ireland's reputation as a European digital capital."

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Matt Martin


Matt Martin joined GamesIndustry in 2006 and was made editor of the site in 2008. With over ten years experience in journalism, he has written for multiple trade, consumer, contract and business-to-business publications in the games, retail and technology sectors.