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Better Business Bureau downgrades Capcom over on-disc DLC

Rating drops from A+ to B following consumer backlash over Street Fighter X Tekken

The Better Business Bureau (BBB) of North America has downgraded Capcom from an "A+" to a "B" rating following a consumer backlash around Street Fighter X Tekken's on-disc DLC.

Capcom has 42 logged complaints with the BBB in the last three years, though only 9 were made prior to March 27 this year - Street Fighter X Tekken launched in the beginning of March, and the controversy surrounding its DLC gathered pace by the end of the month.

Of the complaints logged since the launch of Street Fighter X Tekken, 28 are classified as "advertising/sales issues" and 5 are classified as "problems with product/service."

The controversy stems from 14 playable characters included on the Street Fighter X Tekken disc that Capcom had locked, intending to sell them later in the year as DLC.

In a statement issued to the Better Business Bureau earlier this month, Capcom stressed that the game already included 39 playable characters and multiple play modes - an "enormous amount of content."

"There is effectively no distinction between the DLC being ''locked'' behind the disc and available for unlocking at a later date, or being available through a full download at a later date, other than delivery mechanism," the statement read.

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Matthew Handrahan


Matthew Handrahan joined GamesIndustry in 2011, bringing long-form feature-writing experience to the team as well as a deep understanding of the video game development business. He previously spent more than five years at award-winning magazine gamesTM.