FIFA 14 and UFC demos being charged for on Xbox One

UPDATE: Errors now fixed, demos free to download once more

Microsoft and EA have now rectified the error, says the publisher. "The price associated with the FIFA 14 and EA SPORTS UFC demos was due to a technical error," says EA. "Both demos have now been fixed in the Microsoft store."

Demos for EA's FIFA 14 and UFC are being charged for on the Xbox One store in some regions, although the publisher has claimed that this is due to a "system error."

Both demos are currently listed at 3.99 in the UK, $4.99 the US and $6.65 in Australia. Polygon cites EA Australia as reporting the pricing as in error but does not specify whether the error occurred in EA's systems or Microsoft's. The PlayStation Network remains unaffected. Both demos had previously been available for free.


Both demos were still being charged for at the time of writing.

It's unclear whether refunds will be issued once the mistake is rectified, and what form they might take if the are.

Microsoft has issued a brief statement, as well as clarifying that the pricing for the demos is indeed incorrect. "Microsoft is aware of the issue and we are currently investigating the cause of it. We will keep our customers updated as information becomes available." We're still waiting to hear back from local EA representatives.

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Latest comments (6)

Klaus Preisinger Freelance Writing 3 years ago
Never mind the glitch, but you can trademark a textbook geometrical shape? What is wrong with fighting sports? First they call a square fighting arena with corners a ring, now this.
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Morville O'Driscoll Blogger & Critic 3 years ago
It's unclear whether refunds will be issued once the mistake is rectified, and what form they might take if the are.
Either the demos were meant to be priced, or it was a mistake. If it's a mistake then refunds should (pardon the language) bloody-well be issued. If not, well... obviously not "system error" then, is it?
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Andrew Goodchild Studying development, Train2Game3 years ago
Did many people pay 4 for a demo, especially something like Fifa where they already knew if they were buying it? Yes there should be refunds, but I do wonder at anyone buying it.
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Greg Wilcox Creator, Destroy All Fanboys! 3 years ago
Hmmmm... I wonder if this was a test for the future and/or to gauge reaction to a new monetizing idea? "Hey, the demo is ONLY five bucks, people! The actual game costs twelve times more!" Or maybe a lower-priced reaction to MGS V: Ground Zeroes' $20 or more price point?

Yeah, I'm in a slightly conspiratorial mood today... it won't last, though... ;^)
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Paul Jace Merchandiser 3 years ago
@Greg--I think this was nothing more than a real life glitch and Microsoft will most likely issue refunds for those affected. But to your point, the model of a paid demo kind of floated around last gen. Capcom released Dead Rising: Case Zero on Xbox 360 for $5. It was a psydo prequel/demo to Dead Rising 2 but it also featured it's own set of achievements, making it even more attractive to potential customers. It also sold pretty well so I'm kind of surprised we haven't seen more similiar paid demos like that.
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Greg Wilcox Creator, Destroy All Fanboys! 3 years ago
@Paul: Oh, I knew about those two examples (and plenty of indie games offering "early access" demo versions for a minor fee). I was just playing into my mild paranoia about waking up one day to find every demo going for some cash. Heck, limited use demos are already a "thing" (the ones that can ONLY be played a few times before you have to delete and re-download or ones that lock you out after a certain time unless you buy the full version game to continue), so I'm betting the day comes sooner than later that "Hey, it's only a few bucks to try!" becomes commonplace and sadly, accepted practice...
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