South Korean Diablo 3 players offered refund

Consumer protection laws force Blizzard to pay up after Error 37

Diablo III players in South Korea will be offered a full refund by developer Blizzard following the game's launch issues.

The Wall Street Journal reported that Blizzard posted the news on its Korean website. The full refund is only available to players who have not yet reached level 40, and applications must be submitted between June 25 and July 3. In the future it will also offer refunds to players below level 20 within two weeks of purchase.

Blizzard had refused compensation to gamers that suffered the dreaded Error 37, which saw many of them locked out of the game, but in Korea consumers are protected by a law that guarantees refunds for faulty goods. Complaints for players led to South Korea's Fair Trade Commission launching an investigation into Blizzards Seoul headquarters.

Blizzard has yet to comment on whether a similar situation could arise in the UK, but did offer Eurogamer an update on the ongoing works on the game's infrastructure.

"We also wanted to provide an update on the status of the Diablo III service for European players. As we announced previously, Diablo III represented the biggest PC-game launch in history and became the fastest-selling PC game of all time. However, as discussed in our earlier post-launch update, despite our very aggressive projections in terms of server infrastructure, Diablo III players initially experienced some difficulty logging in to the game due to the sheer number of people accessing our servers at the moment the game launched and at peak times."

"In the weeks following the game's May 15 launch, we added hardware infrastructure to improve capacity, and during that time the game's European servers were accessible and stable for the great majority of the time. Since June 2, players in Europe have been able to consistently access and play the game in their home region, though we occasionally perform routine maintenance from time to time. We are continuing to work around the clock to provide the best possible service and deliver a great gameplay experience for Diablo III players around the globe."

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Latest comments (9)

James Verity5 years ago
just glad I followed my instinct and didn't touch this game... hope people (Consumers and the Devs) learn by this bodged release...
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Greg Wilcox Creator, Destroy All Fanboys! 5 years ago
The funny thing is, you can name many older non-game products with less to more annoying issues that WERE recalled or had the makers granting refunds because they either didn't perform as they should or there were flaws that prevented users from getting the most out of the product. We're being trained to "accept" crap like a game not working properly out of the box as "no big deal" and told to "get over it" with alarming frequency, but that's not going to keep working as consumers stop taking this as "normal"...
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Jamie Knight International Editor in Chief, Playnation5 years ago
had to giggle when my review code froze :P still locked out
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Show all comments (9)
Morville O'Driscoll Blogger & Critic 5 years ago
@ Greg

Yeah, you're right. Because geeks and gamers are so knowledgeable, they shrug and go "Ah well, of course the game isn't perfect. Stil, 10 patches and it'll be just about fit to play". Actual regular consumers, though, do not see why they should wait for something they paid good money for to be fixed. You don't buy a Sony TV and wait 6 months for it to show a decent picture. You don't buy a Hotpoint fridge-freezer, and wait 2 weeks for the ice-tray to work.
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Greg Wilcox Creator, Destroy All Fanboys! 5 years ago

funny you should mention freezers not working, as I had a friend have that exact problem with his new fridge once it was delivered and the freezer part conked out an hour later. You better believe that the shop not only replaced the unit the same day, they sent someone to pick up the old one, deliver a new one and make sure it was running. All on their dime AND he got a credit for a nice chunk off his next purchase. Gamers just get "Oh well, you knew you were getting something that wasn't perfect, so shut up and wait for a patch!" mixed in with "Oh yeah, we're sorry for any problems you're having, but it might not be all our fault" tossed in at some point...
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James Prendergast Research Chemist 5 years ago
@Greg and Morville: Ah, but you're forgetting all those protections the lawmakers are giving to these software companies. Software is different and special in comparison with all other forms of products and services! You have no rights, no returns, no refunds AND the EULAs (which you agree to by opening and even in some cases by purchasing) are legally binding and override your legal rights and recourse (see: Class action suits).
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Alfonso Sexto Lead Tester, Ubisoft Germany5 years ago
@Greg and Morville:

I don't disagree with you, but just pointing that you talk about this like if it were something new. I remember old times when a game was released with bugs and you had to wait for the next Games magazine to include a cd of floppy with the patches, and that if you were lucky and it was released on your country.

Example; "Elder Scrolls II Dagerfall" was released with a bug that prevented the main campaign from being finished, just to point one.
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Carl Crawford Studying Bachelor of Information Technology, Otago Polytehnic5 years ago
James Prendergast, EULAs are in no way binding. This has been proven in US courts time and time again.
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James Prendergast Research Chemist 5 years ago
@ Carl - You might want to update your knowledge of US court rulings then. Hence the move of MS and Sony (presumably Nintendo as well?) to put in the clause about not being able to start a class action suit against the two companies and instead agree to binding arbitration (arbitration service chosen by the company, of course!).

So if you wanted to prove that a part of an EULA was not legally binding then you'd have to go to court to do so.... That's not within most people's financial ability.

Edited 1 times. Last edit by James Prendergast on 23rd June 2012 2:54pm

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