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ZeniMax to offer refunds for faulty Fallout 76 in Australia

ZeniMax admits it likely misled consumers over their digital rights

The Australian Competition and Consumer Commission (ACCC) has accepted a court-enforceable undertaking that ZeniMax Media likely misled consumers over their digital rights regarding Fallout 76.

Dissatisfied consumers began complaining to the ACCC after ZeniMax representatives said they were not entitled to a refund for Fallout 76, despite experiencing various faults with the game.

ZeniMax Media, along with its European and Australian subsidiaries, has now accepted that it likely contravened Australian consumer law.

"When a consumer buys a product it comes with automatic consumer guarantees, and retailers must ensure their refunds and returns policies do not misrepresent what the Australian Consumer Law provides," said ACCC commissioner Sarah Court said.

"When a consumer has purchased a product that has a fault which amounts to a major failure, the Australian Consumer Law provides them with the right to ask for their choice of either a repair, replacement or refund."

The company will now offer refunds to consumers who contacted them between November 24, 2018, and June 1, 2019.

Additionally, ZeniMax will amend its customer service documents and scripts to reflect the ACCC's concerns about misrepresentation of consumer rights under Australian law.

For the record: This article previously stated the decision was a court ruling, rather than a court-enforceable undertaking, and has been amended according.

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Ivy Taylor

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Ivy joined GamesIndustry.biz in 2017 having previously worked as a regional journalist, and a political campaigns manager before that. They are also one of the UK's foremost Sonic the Hedgehog apologists.

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