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Xbox Live upgrades security

General manager explains new verifications and checks to protect gamers

Microsoft has taken a number steps to increase security of its Xbox Live service, including better communication with users and better verification for potentially fraudulent activity.

"The internet has transformed the way we purchase goods and services and added layers of convenience to our lives. Yet, disappointingly, online fraud increasingly victimises millions of unsuspecting consumers each year," said Xbox Live GM Alex Garden on his official blog.

"That is why our resolve at Microsoft to battle fraud and our commitment to account security is stronger than ever. I hope you'll take a few moments to protect your account today."

He added that he had received a mass of emails from the service's users, and this had "reinforced our belief that Xbox Live is not simply an online service but a community built upon the trust and investment of its members."

The changes are listed in full below, and seem to be an attempt to combat some of the issues highlighted by sites like Hacked On Xbox.

  • We've taken legal action to pull down online posts of gamertags, usernames and passwords gathered from malware or phishing schemes to help protect our members.
  • Our Xbox LIVE Spring update included many behind the scenes improvements that help us build on security enhancements for the near future.
  • We're sending unique codes to the security phone numbers and secondary email addresses provided by members to verify authorization for purchases or account change attempts not stemming from a member's trusted device.
  • We're working to reduce market incentives for criminal activity. Engaging in identity theft, trading in stolen accounts and committing credit card fraud are illegal and violate our Terms of Use. Those involved in these activities risk criminal prosecution, account and console bans. That goes for both sellers and buyers of known stolen accounts and content.

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Rachel Weber avatar
Rachel Weber: Rachel Weber has been with GamesIndustry since 2011 and specialises in news-writing and investigative journalism. She has more than five years of consumer experience, having previously worked for Future Publishing in the UK.
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