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PS3 Online: How It Works

Face to face with PlayStation 3's online capabilities.

The debate about online gaming is over. While we've spent the last five years - and longer, in some cases - talking about whether online functions were actually important to games, that discussion is now at an end. Online won, although perhaps not in the way that its most loyal adherents had hoped for. Every next-gen console, and even every recent handheld console, now sports an online service out of the box; networks are becoming a core element of what we could, if we were being a bit pretentious, call "the gaming ecosystem".

That doesn't, however, mean that all games have become online games. We haven't dispensed with single-player, and we never will - for many people, compelling experiences come from storytelling or cinematics, not from deathmatch or 40-man raiding parties. It's still hard to tell just how many people actually care about online gaming in terms of actually playing with other people, but it's certainly a fairly small, albeit growing, proportion of gamers. No, the real explosion in online has come from other areas - such as the ability to get game demos, to access new content for your games, to communicate with friends, to create an online identity for yourself and even to download entirely new games or retro titles over the network. Multiplayer gaming, as distinct from online gaming, is just a small part of what is now a much larger tapestry.

Unsurprisingly, the PC has been the pioneer in this area, just as it was the first platform to really adopt networked multiplayer gaming. You've been able to download demos, shareware games and indie software for years, and of course communicating with friends and creating an identity for yourself is core to the PC's online functionality. In the console arena, Microsoft leads the charge; the Xbox was the first games console to have a broadband, fully functional online service that gave users friends lists, notifications, voice chat and so on as a core part of the console, rather than as a strapped-on afterthought, and Xbox 360 builds on that to a massive degree with services like Xbox Live Marketplace and Xbox Live Arcade.

Sony, on the other hand, is late to the party. The PlayStation 2 didn't even have a built-in network port, let alone a network service as part of the core offering - and while isolated online titles like Final Fantasy XI proved massively popular on PS2 (in places where it was available, anyway), even the most die-hard Sony fan couldn't exactly describe the PS2's online service as a success. Certainly, it had more users than Xbox Live did last generation - but then again, the PS2 also had an installed base five times larger. In terms of ease of use, consistency of interface, and simple accessibility - not to mention software support - PS2 online was a distant second place to Xbox Live.

Third Time Lucky

Sony doesn't intend on allowing that to happen again - and despite Microsoft's five-year headstart in the online arena, the creators of PlayStation 3 are hoping that they can roll out an online service to rival Microsoft's for the launch of their console in Japan and North America in just a few scant weeks' time. A quick glance around the Internet suggests that skepticism regarding that particular goal is high - to say the least. Can a company whose online strategy in the last generation was so patchy, and their actual service so weak, really turn things around on the online front in time for the PS3's launch?

There's one way to tell for sure - actually look at the service in the flesh, as it were. For that, there's nowhere better to go than the office of Sony's worldwide studios boss Phil Harrison, located in Soho just near London's Oxford Street. Lots of Soho offices are pretty swish - but few of them have a fully functioning PlayStation 3 unit sitting under a massive HDTV screen, and hooked up to the test version of the PS3 online network which will switch over into a live service in early November when the console heads to store shelves in Japan and America.

First things first, and before we even touch the PS3, it's worth mentioning a few key factors which Sony is relying on heavily for the online service. For a start, the PS3 is designed from the ground up as an online device - unlike the PS2, which suffered from a number of major problems on that front. Building an online device requires a few major differences from an offline box - for one, it's important to be able to update your operating system, so that when you add new services or change features, you can incorporate those into the console's dashboard. On the Xbox or Xbox 360, new services are added with occasional software patches that are issued over Xbox Live; the PS2 couldn't do that, so you actually had to boot into a piece of software to do anything related to online functions. That's a clunky, messy way of doing things, and it's a big part of the reason why PS2 online was so poor.

PS3, however, has a fully upgradeable operating system, which is capable of downloading patches over the network and applying them to itself. This actually isn't new territory for Sony - the PlayStation Portable does exactly the same thing, and since that device was launched, Sony has added loads of new online features using network updates, including a fully functional web browser with Flash and RSS support. Actually, the comparisons with PSP don't stop there - we'll come back to those in a moment.

The other big difference on PS3 is that the device has a hard drive - even in its lower-spec configuration. This means that unlike the PS2, which relied on small, expensive memory cards that could easily be moved from machine to machine or even lost entirely, the console has the ability to store its configuration properly and reliably - not to mention being able to download and store loads of content. You couldn't have done that on PS2, which crippled the system from an online point of view.

Softly, Softly

Okay, so Sony is getting it right on the hardware front this time. Let's not beat around the bush, though - hardware is only a small part of the battle. Online services live or die on the strength of their software. Can I set up an account easily? Can I add and manage friends without a doctorate in computer science? How about buying content, or browsing for demos?

Let's turn the console on and find out.

Booting up a PS3 immediately reminds you of the PSP once again, because you're presented with the Cross Media Bar - that row of category icons across the middle of the screen which expand out vertically to reveal a number of new options as you hover over them. In fact, PSP users will be right at home on the PS3, since Sony's drive to ensure that it's presenting a consistent interface to users of its products means that you'll even see exactly the same icons for the same functionality. Settings, Photo, Music, Video, Game... These are all familiar from the PlayStation Portable, and although each one of them undoubtedly sports additional functions here, that's not what we're here for.

No, we're really here for the new buttons on the bar. On the far left, the first thing you highlight when you log in is called User Profiles. On the far right, you've got two buttons called Network (which appeared on the PSP in a firmware update) and Friends. User Profiles looks like a little house with a smiling face on it; Network is a globe; Friends is two little houses with smiling faces.

User Profiles works pretty much how you would expect it to, with a list of the different profiles stored on the console popping up in the vertical bar when this option is highlighted. Yes, this is old hat if you're an Xbox 360 user, but the PS3 will support multiple user profiles on the console - so when you turn it on, you select your own profile, and you're instantly logged into your own PlayStation Network account as well as activating all your own settings for the system. If you share a console with multiple different people, or if friends come around to play often, this is an incredibly useful feature.

Moving one left, we can make a brief stop off at Settings if you like - here, you'll find the settings page for your network, allowing you to enter exciting things like IP addresses and passwords for wireless access, using pretty much exactly the same interface as the PSP. As with other consoles (and, realistically, the majority of network devices these days), the chances are you'll never really need to tweak anything in here, as your home network probably allows devices to auto-configure themselves using DHCP. Obviously enough, the PS3 stores its settings permanently, so you won't have to re-enter them for different games or any such thing.

The One With The Single Sign-In ID

Okay, let's scoot across the bar to the right hand side. One in from the right you find the Network button; this, essentially, is the web browser on the console. Unlike the Xbox 360, PS3 has a fully functional web browser, which according to Harrison supports a wide variety of standards right up to the complex Web 2.0 stuff you find places like Gmail using - and you can access any site on the Internet through the browser. Much like the PSP browser, this one will also support stuff like bookmarks and all the other usual features you'd expect from a web browser.

We're now teetering on the very right hand edge of the Cross Media Bar, looking at the Friends icon. On the Friends vertical bar, there are two different types of icon. The first, logically enough, are friends - each of your signed-in friends has their own icon on this bar, and you select that icon to view a number of different ways of interacting with them. The other icons are those for managing your PlayStation Network account. Let's talk about those first.

At heart, there are two types of PlayStation Network account - a master account, and an associated account. The chances are that most gamers will use master accounts, but associated accounts will be especially useful for families - where, for example, a parent (who holds a master account) wants to be able to limit the amount that their kids (with associated accounts) can spend in the PlayStation Store.

Either way, you create an account through a fairly simple process - a set of screens which ask you for sign-up information, and you're done. Those screens are actually displayed using the web browser component of the operating system, so it's just like filling in a registration form on a remote website - and then you're done. Every user on PlayStation Network has a single unique ID and sign-in details, just as you'd expect on any online service - and those sign-in IDs are global, so you'll be able to add your friends to your list regardless of where in the world they are.

Oh - and it's all free, too. The only place you'll be asked to fork over a penny is when you purchase something in the PlayStation Store - all of the online services, from sign-up right through to voice and video chat, are free, as is normal multiplayer gaming. There's no equivalent of the Xbox Live Gold account, where you're expected to pay extra for a further tier of services - the only things you'll pay money for are paid-for downloadable content, or subscriptions to premium services like massively multiplayer games.

So, once you add friends, what can you do with them? Obviously enough, you can check their status and see if they're online; you can see if you have any new messages from them, and send them messages. Sending emails through the system uses the same peculiar text messaging style keypad that users of the PSP will be familiar with, which seems a bit painful at first but rapidly becomes a much faster way of entering text than the on-screen keyboards used by other systems - however, if you're not really keen on using that to enter an entire message, you can always plug in any standard USB keyboard, which will work with any text entry field anywhere on the system, as well as with the web browser.

The other options available for you in terms of friends are voice and video chat. We haven't actually seen the accessories which will be used for this in the flesh, but EyeToy and voice headset components for the system are undoubtedly set for release close to launch, and the options for those functions are right there in the operating system already.

Again, those familiar with Xbox Live on the Xbox 360 won't find this terribly surprising, but it's worth noting that the system does show you friend sign-ins and new messages received in overlays on top of the game you're currently playing - just little notification windows which pop up to tell you about something happening with your friends list. At present, however, there's no system for actually reading or responding to messages while you're still in the game, as the operating system doesn't take resources away from games in order to do that - however, according to Harrison, that functionality may well appear in an OS update, presumably based on whether users actually express a desire for it or not.

Shop Till You Drop

Friends are one part of the equation. The other part is the PlayStation Store, which is where you'll be able to buy content, download demos, and manage any premium subscriptions you may have. This is basically the central hub for everything you do with the PS3 online, and it looks the part - again, Sony is making good use of the web browser built into the console, and the PlayStation Store looks quite similar to Apple's iTunes or, more appropriately, Sony's own Connect Music Store. Far from being just a simple list of things you can download, it's a really attractive interface which highlights key content and lets you filter all of the available bits and pieces according to your own preferences - so even when there are thousands of pieces of content on the store, which doesn't seem improbable, it'll still be easy to find what you want. The Store also utilises a shopping cart - so it's easy to browse through items, find the stuff you want, and then go to a checkout page where you proceed to make a sad face and empty the whole cart again, just like we do on Amazon about four times a week.

We're not going to talk in much depth about PlayStation Store, because what we saw was still undoubtedly being worked on frantically to prepare for the November launch. However, there are a few elements that it's worth talking about - the first of which is the Wallet, which lies at the heart of how you buy things on the Store. Unlike Nintendo and Microsoft's offerings, Sony doesn't hide the price of items behind an arbitrary "points" scheme - instead, everything simply lists a price in your local currency, so European types will see a Euro price, British people will see prices in Pounds Sterling, and so on. The Wallet, then, is basically your transaction centre - you put money into the Wallet, and then spend it in the store. Equally, you can set it up so that if you have associated accounts, for children for example, you can put a certain amount into their Wallets each month, giving them an allowance for how much can be spent on new content. Crucially, the Wallet is used for everything on the system - even for MMOG subscriptions to third parties. If it's on the PlayStation Network, you pay for it via Sony and the transaction with the third party is worked out elsewhere - so you're not expected to give credit card details out willy-nilly to everyone with content or services on the PS3.

Another interesting aspect of the Store, which Harrison first talked about at GDC last March, is the fact that while you'll be able to access all forms of content through the "generic store" that you view from the PS3 dashboard, games will also be able to have more specific stores which use the same interface, but display only downloads relevant to their content. Thanks to the web-based interface, games will be able to re-skin those stores to fit with their look and feel, and you'll access them directly from the in-game menu - which is a fairly minor touch, but a nice one nonetheless.

As to the content that will be available, Sony is still playing its cards close to its chest to some extent - but one thing the giant firm is clear on is that the PlayStation Store will grow to encompass more than just new game content and demos. Alongside the free and paid-for game content, the store will also play host to a wide range of new titles developed specifically for download (the first of which, fl0w, was shown off at TGS - dozens more PlayStation Store exclusive titles are being worked on around the world thanks to an initiative which Sony launched at GDC last year) - and as Ken Kutaragi revealed at TGS last month, it'll also be possible to buy PSone and PS2 classics you missed out on, as well as a selection of PSP games, from the PlayStation Store, and download them directly to your PS3.

It may not end there. Sony, after all, is one of the biggest music and movie companies in the world - and it already operates a music store, Connect. While no official plans to allow you to download music and movies directly to your PS3 have been announced, Sony insiders are adamant that that is on the roadmap for the service - so within a short space of time, the money in your Wallet could be used to buy any type of digital entertainment you fancy.

Brave New World

Once bitten, twice shy, the old saying goes - and based on that logic, Sony has some way to go before proving to people that it can do a comprehensive online gaming service. However, what we've seen is very promising. Account creation and management, buddy lists and various types of chat appear to be working just fine, the interface is simple and elegant, and the PlayStation Store, even at this early stage, looks like being one aspect of the service which will be a genuine improvement over Microsoft's offering, Xbox Live Marketplace - which is well-stocked, but has a terrible user interface that struggles to cope with the amount of content now available, and has only been marginally improved by recent updates.

There's still some way to go - and one area we're still intrigued by is what Sony will do about user profiles, which Microsoft revolutionised with Xbox 360 thanks to Gamer Points and Achievements. Love 'em or hate 'em, they're a big draw for many people, and how Sony will handle this aspect of its community remains to be seen.

However, for now we can say for certain that the online service is there - it exists and it's working, and according to Harrison, it will definitely launch right alongside the console this November. For those of us in Europe, of course, that probably means the rest of the world gets to iron out all the bugs before we see the console in March - there's always a silver lining on every dark cloud. Whatever your views on the console war may be, this is an excellent thing for gamers. Microsoft have a vast head-start over Sony online, but Sony's service has clearly learned many lessons from observing its rival, and in areas like the Store, is actually introducing new ideas and strong features which provide a genuine challenge. Head-start or not, Sony is now, finally, snapping at Microsoft's heels in the online space - and as the two giants inevitably launch into a race to take or maintain the lead in online services, the biggest winners of all will be gamers.

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Rob Fahey avatar

Rob Fahey

Contributing Editor

Rob Fahey is a former editor of who spent several years living in Japan and probably still has a mint condition Dreamcast Samba de Amigo set.