Skip to main content

Oculus: "We've taken steps to address the component shortage"

VR company apologizes again for the bigger-than-expected delays that many of its customers have been seeing since launch

About a week ago, Oculus had apologized for a component shortage that impacted its launch. While numerous customers had their shipping fees waived because of the delays, it turns out that many customers actually won't be getting their Rift headset orders fulfilled until June. Twitter has been lighting up today with complaints from customers about a "botched" launch, as their Rift orders have been delayed by months, not weeks.

For its part, when reached for comment today, an Oculus spokesperson told GamesIndustry.biz that the company is doing everything it can to rectify the situation.

"The component shortage impacted our quantities more than we expected, and we've updated the shipment window to reflect these changes. We apologize for the delay," Oculus said.

"We're delivering Rifts to customers every day, and we're focused on getting Rifts out the door as fast as we can. We've taken steps to address the component shortage, and we'll continue shipping in higher volumes each week. We've also increased our manufacturing capacity to allow us to deliver in higher quantities, faster. Many Rifts will ship less than four weeks from original estimates, and we hope to beat the new estimates we've provided."

It's worth noting that Oculus is not alone in its launch problems. Valve's HTC Vive has been dealing with its own headaches with headset distribution since the Vive headset launched last Monday. That being said, Vive shipments do not appear to have been affected.

Read this next

James Brightman avatar
James Brightman: James Brightman has been covering the games industry since 2003 and has been an avid gamer since the days of Atari and Intellivision. He was previously EIC and co-founder of IndustryGamers and spent several years leading GameDaily Biz at AOL prior to that.
Related topics