If you click on a link and make a purchase we may receive a small commission. Read our editorial policy.

EA blames PS4 game crashes on Sony

Publisher posts, then pulls, notice saying day-one firmware update is causing crashes on all games

The PlayStation 4 launch has run into problems, as the PlayStation Network has been down under "extremely high volume" all day, and a number of people have reported issues with the new hardware.

Electronic Arts updated its support website today with a notice for users having problems playing its games, laying the blame for the situation squarely at Sony's feet. However, that notice was apparently pulled from the site shortly after it was posted. (A screen capture of it appears below.)

"Sony has released a firmware update for the PlayStation 4 that is required for many features on the console," EA said. "However, this update also results in stability issues while playing games on the system. This affects all games on the PS4, including EA titles, causing crashing/freezing and non-responsive connections between the player's console and their TV screen. Unfortunately since it's an issue with Sony's firmware, it requires a new update to fix it."

In the post, EA went on to say that Sony is working to fix the problem as soon as possible. Sony had not returned a request for comment as of press time.

[UPDATE]: An EA representative has informed Polygon that the notice about the PS4 firmware update causing stability issues was "posted in error," and referred users to Sony's own support site for further information about any PS4 problems.

Tagged With
Author
Brendan Sinclair avatar

Brendan Sinclair

Managing Editor

Brendan joined GamesIndustry.biz in 2012. Based in Toronto, Ontario, he was previously senior news editor at GameSpot in the US.

Comments