PSN having outages as new PS4 owners log on

Firmware update puts strain on US and Canadian network

Sony's PlayStation Network has shown signs of strain in the US and Canada as thousands of new PS4 owners logged on to download a firmware update and get their first taste of the new console.

As the system was launched at midnight last night across North America, users reported seeing the error numbers NW-31453-6 or NP-3500-8, accompanied by the message "The network connection has been lost."

Traffic is expected to increase as more and more customers bring the machine home during regular shopping hours. Although the system automatically begins downloading the firmware 1.50 in the background as soon as it is connected, users are also able to download the patch from to a USB key and update the machine that way, instead. If that fails, customers are able to contact Sony as a last resort and request a Blu-ray containing the necessary information.

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Latest comments (7)

Paul Jace Merchandiser 8 years ago
I can't say I'm surprised. Nintendo's day one update had similiar traffic issues and I expect Microsoft's XBO will have the same kind of traffic delays next week as well. Unfortunately this is now a by product of the latest/newest console/game but the good news is that alot of these problems don't last very long. As long as everyone is patient the issues should subside within a week or so.
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Tim Ogul Illustrator 8 years ago
Shouldn'ta put Kathleen Sebelious in charge of it then. . . ;)
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John Bye Lead Designer, Freejam8 years ago
To be fair, having read about this on a few other sites now, it sounds like this story may have been overblown somewhat. I guess we'll have to wait a day or two to see if it was just sporadic local issues or more widespread problems, but right now it's sounding more like the former to me.

As I said earlier, Sony have known for a long time now roughly how many consoles would be trying to download the system update (at least) on launch day, as the initial stock pretty much sold out on pre-orders in many countries. So if they did fail to provide enough servers and bandwidth to handle that load, it would be pretty poor planning on their behalf.

It doesn't sound to me though like this is another failure on the scale of Sim City, and at least people can play retail games offline while the patch downloads in the background where there are network issues (although I've seen plenty of comments from people who claim to have downloaded the entire 300Mb system update within 5-10 minutes, so take from that what you will).

Edited 1 times. Last edit by John Bye on 16th November 2013 11:19pm

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Show all comments (7)
Greg Wilcox Creator, Destroy All Fanboys! 8 years ago
Annnnnnnd reality will continue to set in on these companies who think it's smart to have so many people trying to get the same thing at the same time with the same problems not solved quite to everyone's satisfaction. Every AAA release is guaranteed to be a series of news items of slow downloads for some, people complaining about it and nothing really being done before the story fades away until the next big release when it happens all over again. Disc updates and offline play are going to be the big saviors this generation more than whatever big games are on the way.

@Paul: the problem is who wants to be THAT guy or gal who pre-orders a game months in advance... but can't play it online (or off in some cases) on the day its launched because you kind of have a day job or something to do during the day and maybe can't or don't want to leave that console on all day trying to connect to a network?

Granted, you can go "play another game" or something, but that shouldn't be the first big solution to what USED to be a "go to the store, get disc, go home, PLAY" deal. Those "old" days will be pretty warmly recalled by some folks (especially when it took a few hours LESS to do that and you got some decent exercise walking to and from the store)...
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Christian Slater DevilBliss Games Consultancy 8 years ago
"So if they did fail to provide enough servers and bandwidth to handle that load, it would be pretty poor planning on their behalf."

Unsurprisingly they did actually did anticipate this being a problem, hence this:

"The file is available for download now via the official US PlayStation website (PS4 support is yet to go live on the EU site). Since it's not unlikely that Sony's servers may struggle with the demand of a million updating PS4s on launch day this Friday, we advise you download the update now and install it to PS4 via USB memory stick."

Edited 1 times. Last edit by Christian Slater on 18th November 2013 10:48am

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Rick Lopez Illustrator, Graphic Designer 8 years ago
Just got my PS4 and yeah it does have its kinks when you try to connect to PSN, but SONY and game companies have been quick to patch things up. And with a new console launch I can understand this. My only real concern is the hardware itself. And for the moment its seems to be working just fine.
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Hugo Dubs Interactive Designer 8 years ago
I purchased one ps4 and the download started right when I plugged it with the WIFI. Took about 5 minutes to download the 300Mb update. Downloaded two other games and had not problem. Took about 10 to 15 minutes to download and start to play.

However, connexion problems occured a lot whatever I was on bf4 or watching broadcasts. Don't know if it was because of the traffic or because of the WIFI at home, but this was the first time I was experiencing this while playing.
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