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Anthem reportedly shutting off PS4s, Sony issuing refunds

Update: EA investigating issue where game crashes boot players out of game, turn off console entirely

Original story:

A number of Anthem players on PS4 are reporting that game crashes are not merely sending them out of their current session or to the game's main menu, but are sometimes closing the game to the PS4 main menu, or shutting off the console entirely.

Multiple Reddit threads have been posted over the weekend explaining the issue, with a number of users replying to weigh-in and report that the same problem had occurred for them at least once.

Those who have experienced a crash that shut the PS4 off entirely say that when the console was restarted, it gave a message as if it had been shut off incorrectly (such as the power cord being pulled while the console was still running). One user said their system was bricked entirely.

Some users have reported receiving a refund on the game when bringing the issue to Sony's attention, but others in the same thread said they were denied refunds under the same circumstances.

Though the widespread nature of this problem seems to be somewhat new, game crashes and other technical problems such as long loading screens have been a concern in Anthem since its launch, and contributed to the game's lukewarm reception from critics.

Update: EA has acknowledged the issue on its support forums and is asking for affected players to provide more information to help them resolve the problem.

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Rebekah Valentine avatar

Rebekah Valentine

Senior Staff Writer

Rebekah arrived at GamesIndustry in 2018 after four years of freelance writing and editing across multiple gaming and tech sites. When she's not recreating video game foods in a real life kitchen, she's happily imagining herself as an Animal Crossing character.

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