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SimCity Mac launch runs into problems

SimCity Mac launch runs into problems

Fri 30 Aug 2013 9:32pm GMT / 5:32pm EDT / 2:32pm PDT
OnlinePublishing

Update: EA says issues have been resolved

Update

EA has contacted GamesIndustry International to confirm that the launch issues experienced by Sim City users have now been addressed.

“We are pleased to advise that the installation-related issues some players experienced with SimCity on Mac on launch day have been resolved.”

Original story

After a prolonged wait, the Mac version of SimCity launched this week only to run into problems reminiscent of those that plagued the PC edition's launch in March.

EA has prepared an installation FAQ detailing half a dozen different problems that are preventing customers from playing. Some Mac users with an OS set for non-English languages have had problems launching the game, while others can't install the game as Origin mistakenly believes it's already installed. Still others are running versions of OSX that are advertised as being supported, but causing problems with the game's launch. EA's FAQ has workarounds for some of these issues, but not all.

Getting the game up and running isn't the only problem Mac users are having. A number of players are also reporting issues with the Mac version's resolution and performance, saying the game in its current state is unplayable. Others report that they have had better results by booting their machines into Windows and playing the PC version of SimCity.

As of press time, EA had not responded to a request for comment.

When the PC version of the always-online game launched in March, EA's servers were unable to handle the number of players looking to log on. Unfortunately, without logging on, there was no way for people to actually play the game they had just purchased. The problems with the game lasted for weeks, but didn't prevent SimCity from going on to sell more than 2 million units. When EA revealed The Sims 4 in May, the announcement specifically mentioned that there would be an offline single-player mode to the game.

4 Comments

Morville O'Driscoll
Games Blogger & Journalist

1,483 1,252 0.8
Popular Comment
It's like the game wasn't QA'd at all. Some issues are bad, and some are just gross incompetence. The issues regarding OSX version alone make me shake my head. Remind me what the turnover of EA is, and how they can let so many problems slip past?

Posted:10 months ago

#1

Eric Leisy
VR Production Designer

114 124 1.1
This is ridiculous! Shouldn't the mac version be more stable than the PC? They have to code it for "one" basic operating system, and the Macintosh platform comes an extremely limited flavors... unlike the myriad different configurations a PC comes in. It's like they don't even care... Yeah, i agree with you Morville, do they even QA, bro?

Posted:10 months ago

#2

Steven Hodgson
Programmer

77 120 1.6
Maybe this plays into EA's new plan to microtransaction everything, pay for fix instead of pay to play

Posted:10 months ago

#3

Thomas Dolby
Project Manager / Lead Programmer

328 277 0.8
It sounds like they just had a dusty Mac in the corner of the Maxis office and just opted to do a cheap Cider port to make a quick buck.

Posted:10 months ago

#4

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