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Microsoft sued over Xbox Live billing

Customer unhappy with double billing, files against Microsoft's "vague and onerous terms of use"

An Indiana man has filed a class action lawsuit against Microsoft, alledging that the company charged him for a two year subscription without his consent.

Ryan Graves, the plaintiff, allowed his Xbox Live subscription to lapse, leaving out of date credit card information on his account. When he updated those details a short time later he was billed twice, both for the expired and new subscription, giving him two tears of service.

Graves says this two year subscription was against his wishes, and Microsoft has refused to refund the charge.

He is seeking damages on the following charges. "Plaintiff asserts claims for breach of contract, unjust enrichment, conversion, and violation of the Electronic Funds Transfer Act (EFTA), 15 U.S.C. § 1693, et seq., on behalf of himself and similarly situated Xbox LIVE Gold members."

Graves also claims that the terms and conditions of Xbox Live are "vague and onerous" and unlawful.

Xbox Live has around 23 million subscribers.

Author

Rachel Weber avatar

Rachel Weber

Senior Editor

Rachel Weber has been with GamesIndustry since 2011 and specialises in news-writing and investigative journalism. She has more than five years of consumer experience, having previously worked for Future Publishing in the UK.

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