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Insurance report

Online insurer reports 24% of console claims are for spilt drinks.

•   Software problems and spilt drinks are most common claims, according to gadget insurer

London, 10 November 2010 – It’s a great week for gaming fans, with the launch of Microsoft’s hands-free Kinect for Xbox 360 and the biggest game release of the year, Call of Duty: Black Ops.

But technology can go wrong – and all it takes is a rogue drink to ruin the fun.

According to specialist online gadget insurer, a quarter of all games console claims ( 24%) are for spilt drinks.

Stephen Ebbett, director, comments: “Consoles are no longer just for solitary gamers. Families and groups of friends getting together for a karaoke contest on SingStar or a competitive game of tennis on the Wii Sport in the living room with food and drink nearby ups the risk of spillages. Unfortunately, electrics and liquids just don’t mix.”

“Games consoles are expensive to buy and replace, which is why it pays to make sure they are covered against breakdown, accidental damage, loss and theft. Given the high amount of claims we see for spilt drinks, it is worth making sure your policy covers you for liquid spillages as standard.”’s list of the top five most common games console claims is dominated by breakdown problems, with software problems, constituting more than a third ( 35%) of all claims, in poll position.

The Xbox 360’s infamous Red Ring of Death is the cause of 14% of all games console claims. The insurer has spoken to numerous owners of the Xbox who report flashing red lights around the machine’s power button, indicating a technical issue that can cause the console to freeze mid-play and can also affect the game’s graphics.

The age-old problem of being unable to retrieve a game stuck in the machine also made it to the top five, with 5% of claims, while hardware failure outside of the manufacturer’s warranty prompted 16% of claims.

Top five most common games console claims:

1.       Software problems (33%)

2.       Spilt drink (24%)

3.       Hardware failure (16%)

4.       ‘Red Ring of Death’ (14%)

5.       Game stuck in machine (5%)

–––––– ENDS ––––––

Notes to Editor: offers games console insurance from just £2.19 per month, and the first month is free on any 12-month policy. The premium includes cover against breakdown, accidental damage (including liquids) and theft and worldwide protection is included as standard. The excess is just £25 and 48-hour replacement is guaranteed on successful claims. Loss cover can be added for an extra £1 per month.

For more information please contact:

Emily Garnham

Rhizome PR

T 020 7851 4757

M 07921 680 683


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