Best Buy has responded to Internet reports that, despite midnight openings across the US, the retailer did not receive its anticipated shipments of EA's Rock Band.
"Best Buy tries to ensure that all customers can get the products they want in our stores. Sometimes situations beyond our control such as shipping and freight issues can make it difficult for a customer to obtain what they are looking for," Best Buy's Emily Schroeder told GamesIndustry.biz.
Schroeder confirmed that many Best Buy locations did not receive the anticipated shipments in time for midnight openings or for Tuesday morning sales.
"We have been working with the vendor and shipping companies to remedy this situation for our customers and expect to receive shipments on Tuesday, November 20 and Wednesday, November 21," she said.
During a conference call to investors earlier this month, EA's CEO John Riccitiello anticipated Rock Band supply problems, noting that EA won't initially be able to produce enough supply to meet the expected demand.