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Sega Europe admits to misleading Colonial Marines trailers

Letter from A.S.A. shows Sega's acceptance of gulf between in-engine videos and playable product

Sega Europe has admitted to the Advertising Standards Authority that its trailers for Aliens: Colonial Marines were misleading.

Sega's position was revealed by a Reddit user with the pseudonym "subpardave", who had submitted a complaint to the A.S.A. due to the "absurd" differences between the footage used to advertise the game and the quality of the finished product.

"My aim was not to get fines, compensation or any of that. Gearbox and Sega spoke very clearly - by saying absolutely nothing - and showed the purchasing community that they would rather this mess all quietly disappear," he said.

"The games industry - like any other - needs to be held accountable for blatantly deceiving the consumer. And doubly so when a wall of silence is the only response to resounding criticism for shipping a shoddy product, having shown off one with all the bells and whistles."

Subpardave linked to a response letter sent by the A.S.A., which reveals that, while Sega Europe claims that all trailers were created with the Colonial Marines in-game engine, the differences with the released product, "did not accurately reflect the final content of the game."

Sega Europe has agreed to add a disclaimer to all videos published on its website and via YouTube stating that they depict a demo version of the game.

"We consider that with the disclaimer in place, customers are unlikely to get the impression that the trailer shows the finished product, and the ads are therefore unlikely to mislead," the A.S.A.'s response read.

Aliens: Colonial Marines, which was co-developed by Gearbox Software and TimeGate Studios, was released in February after a protracted development cycle. The game hit the top spot in the UK charts despite receiving some of the worst reviews of the year.

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Latest comments (4)

Mike Wells Writer 3 years ago
Unless the disclaimer says something as clear as "This footage bears no resemblance to what you will experience in game" it is a weak response by the ASA and Sega will do itself no favours by keeping those videos in the public domain.
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Spencer Franklin Concept Artist 3 years ago
THIS HELPS ABSOLUTELY NO ONE.
To simply state that "this is a demo" implies that the final product will look as good, if not better. the images
are very misleading still. and on top of that, wasn't it already admitted to, that the footage was in fact intentionally made to
appear far better than what could have been achieved in their game, with the limitations of the engine or system. I know that was reported elsewhere on GamesIndustry.biz previously...
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Adam Campbell Producer, Hopster3 years ago
It would be so easy to say 'not in-game footage' like everyone else.
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Danik Junivic3 years ago
Read Spencer Franklin's message above.
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