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Microsoft: Use Xbox One vertically "at your own risk"

Disc drive design means machine must be horizontal

Microsoft's Albert Panello, senior director of product management and planning for Xbox, has warned consumers not to use their Xbox One in a vertical orientation as the machine is not designed to function when not horizontal.

The issue, says Panello, is with the slot-based disc drive. Whilst the 360's tray meant that it was able to operate on either plane, a slot means that using the One vertically is done "at your own risk."

"We don't support vertical orientation; do it at your own risk," Panello told Gamespot. "It wouldn't be a cooling problem, we just didn't design the drive for vertical. Because it's a slot loading drive, we just didn't design it for both."

Other machines, such as the PS3 and PS4, have successfully utilised a slot drive without the need to prohibit vertical orientation, but Panello doesn't see it being a problem.

"We found, interestingly enough," he added, "that 80 percent of people, believe it or not, have their Xbox [360] horizontally."

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Latest comments (14)

robert troughton Managing Director, Coconut Lizard3 years ago
"80 percent of people, believe it or not, have their Xbox [360] horizontally."

Hang on... I like the positive spin on that - but that's also admitting that 1 in 5 people would need to store their console differently......... or buy the rival console?
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Iain Stanford Experienced Software Engineer, Tinderstone3 years ago
"or buy the rival console?"

Buying a "rival" console just because you can store it vertically seems a bit much. People will just buy the one they want, vertical or horizontal, in the grand scheme of things it makes no real difference.
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robert troughton Managing Director, Coconut Lizard3 years ago
I'm actually on the fence in the whole Xbox vs PS thing this time round. I preferred Xbox 360 over PS3... hard to say this time round, though, which consumers will go for. Since gaming has become a social thing, it's more important now more than ever what console your friends will choose...

I agree that the horizontal/vertical thing shouldn't matter - but I found the comment from Albert to be strange... for me, in that context, 80% isn't a positive statistic...
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Show all comments (14)
Patrick Frost QA Project Monitor 3 years ago
Wow... that comes across as incredibly cheap for a console that is the most expensive this coming generation.
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Stu Johnson Technical Lead 3 years ago
If the plan is to dominate the space under the TV, MS could have done a lot worse than look under the TV in a good cross section of houses. AV and Hi-Fi units (decent ones anyway) stick to standard case sizes for a reason.

I may be the TD in my house but the CEO and Director of Asthetics and Soft Furnishings has power of veto if it looks unpleasing to the eye.

So if it wont fit neatly in the existing stack horizontally, and cant be placed vertically to the side then it will most probably be designated space in the shed**.


** I exagerate but the sentiment is still valid...
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Greg Wilcox Creator, Destroy All Fanboys! 3 years ago
Well, the REAL reason is this will happen:

http://www.youtube.com/watch?v=U8emyCzH5IY

I'm just sayin'... it COULD happen.
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Jeff Kleist Writer, Marketing, Licensing 3 years ago
It's not just toppling consoles. It's about heat dissipation. Thermal cameras have proven that the existing consoles run hotter vertical due to decreased vents in the vertical position. Since the One is always on, that makes sense

Looking at the PS4. I don't think that ones going vertical either

On a personal level, I couldn't be happier, I always felt the whole thing was silly and just made it harder to use
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Paul Jace Merchandiser 3 years ago
I've never used any of my 360's, PS3's or Wii's vertical. They look better horizontal. Still, I think Panello could have came across alittle better. I mean, we also don't set the majority of our dvd(non-gaming system ones) players, dvd/vhs combo players or bluray players(again, non-gaming ones) vertical and nobody has a problem with that. So while this isn't that big of a deal, the messaging for it was wrong.
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Jeff Kleist Writer, Marketing, Licensing 3 years ago
I think we can all agree that Microsoft desperately needs someone to clear all their statements to avoid foot in mouth
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Antony Carter Senior Programmer, Epic Games3 years ago
Strange when 99% of desktop computers are vertical, but its not living rooms where these things are kept vertical, the majority of time its when its in kids bed rooms or studies and it cant be taking up the entire desk, same reason why PC's changed to towers.
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Klaus Preisinger Freelance Writing 3 years ago
$5 say it has nothing to do with the optical drive and Microsoft messed up the HDD orientation in such a way that putting the console upright incurs a 50% chance of turning your HDD upside down resulting in guaranteed failure over time.
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Adam Campbell Producer, Hopster3 years ago
Sad to see such a design flaw before the system has released.
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James Prendergast Research Chemist 3 years ago
@ Patrick Frost:

Remember, these were the guys who didn't include a little plastic part in the original DVD drives of the 360 to save a few parts of a cent which then resulted in disc scratching!

Edited 1 times. Last edit by James Prendergast on 23rd September 2013 10:38am

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Every lil helps ...
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