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Rockstar and Sony unable to explain hardware overheating problems

Fri 20 May 2011 7:24am GMT / 3:24am EDT / 12:24am PDT
Hardware

Joint statement absolves both L.A. Noire and firmware update as investigations continue

Sony Computer Entertainment

Sony Computer Entertainment is a Japanese videogame company specialising in a variety of areas in the...

playstation.com

A joint statement from Rockstar Games and Sony has claimed that reports of PlayStation 3s overheating while playing L.A. Noire are not due to either the game or the recent 3.61 firmware update.

Previously Rockstar blamed the firmware update for reports of overheats, and claimed that the issue affected other non-Rockstar games. Later that day Rockstar removed these comments, while also admitting of problems with the Xbox 360 version of the game.

The statement issued overnight claims that only a "very small number" of complaints have been received and that, "at this time, Rockstar Games and Sony can confirm that neither L.A. Noire or firmware update 3.61 are causing the PS3 hardware to overheat."

"We are both committed to working hard to find solutions to this and any issues that may arise," continues the statement - before providing a series of contact details for both Rockstar and Sony technical support.

The series of public statements are unusual in that before they were made there had been little public reporting of the problem, particularly in regards to games other than L.A. Noire.

If the issues are not specific to either the game or the firmware it is unclear why it has only come to light now or whether the underlying problem is software or hardware.

15 Comments

Michael Vandendriessche
Studying Computer Science

85 12 0.1
The ps3 in my room gets very hot too when played for multiple hours. It has led to a few freezes (overheating causing freeze, pretty ironic). It doesn't happen often so it doesn't bother me that much (thanks autosave). It just needs to be placed in a place where it has enough room to cooldown or let it rest a while after playing for multiple hours. I don't have LA Noire so this goes for any game. Not sure if this is the same kind of overheating they're talking about or if it is a common thing for ps3's.

Posted:3 years ago

#1

Grant Smythe
Editor in Chief / Owner OXCGN.com

10 0 0.0
Interestingly, when at a recent R* event showing the game off to Aust press, all of the PS3's in use were fine, so have been all of our sites reviewers and players alike, be that PS3 or X360. I personally 'preloaded' the game on my X360 S rather than switch the disc at the end of each disc, no, there's no swapping back-n-forth like some may think.

Seeing that I'm simply running the game off the HDD, there's very little heat at all. Ppl, especially gamers, usually a small segment, often jump to conclusions and can turn what might well be a small issue into a major media issue - which is a sad but true fact of modern gaming.

Posted:3 years ago

#2

Stefano Ronchi
Indie Game Developer

50 0 0.0
LOL well what is making it overheat then, the evil Heating Fairy? While I absolutely abhor being the one to call into it Common Sense(tm), but if the game is overheating on both consoles, doesn't simply means it's not been made fully compatible with perhaps old hardware builds?

Must be over-thinking it....

Posted:3 years ago

#3

Kevin Clark-Patterson
Lecturer in Games Development

294 27 0.1
No overheating here...

Multiple hours played, console running fine - Xbox phat 250gb Jasper :)

Posted:3 years ago

#4

Aaron Punga
Animator

3 0 0.0
I'm playing LA Noire on my 360 - installed to the HD. It hasn't frozen on me or anything, but once in awhile I'll get to a point of the game where it just starts CHUGGING. Like 12 fps chugging. I'm assuming this is probably the precursor to a soft-lock, but it hasn't actually locked up on me yet.
I heard of a remedy involving clearing the 360's cache, so I'm going to try that and see if it improves.

Posted:3 years ago

#5

Barry Scott
Software Design

19 2 0.1
The games is software not hardware. If the hardware over heats when
the software uses the features of the hardware I know who I blame.

Posted:3 years ago

#6

Dave Stansfield
Reviewer/Comedian

12 0 0.0
Recently, my copy of Team Fortress 2 froze on my PC. I'm currently filing charges against the makers of my graphics card, processor and RAM sticks as well as Valve. People say it's because I had numerous other programs open and my PC is pushed up against the wall on my carpet but it's CLEARLY not my fault.

Posted:3 years ago

#7

Ricky Hodgson
Studying BA (Hons) Computer Games and Visual Effects

27 0 0.0
Whats the weather been like lately. Hmm, I wonder.

Give your consoles some room, clean the dust away. Game on.

Posted:3 years ago

#8

Ben Meadows
Senior QA Engineer

7 0 0.0
IGN has an article that says Rockstar Games is claiming responsibility for the lockup and they say it is affecting "other consoles". Not sure what "other consoles" they are referring to. My guess would be the 360 (unless people now refer to PCs as consoles *shrug*).

@Aaron Punga : Not sure if you have seen this thread. You probably have but I thought I would mention it just in case you haven't. There are possibly some other tips here (like creating an offline silver gamertag...some comments in the thread) that might help you with the slow frame speed problem you are experiencing. Good luck!

Posted:3 years ago

#9

Bonnie Patterson
Freelance Narrative Designer

159 432 2.7
Maybe people are just getting so hooked on LA Noire, they're playing a lot longer than usual.

Posted:3 years ago

#10

Bonnie Patterson
Freelance Narrative Designer

159 432 2.7
Maybe people are just getting so hooked on LA Noire, they're playing a lot longer than usual.

Posted:3 years ago

#11

Terence Gage
Freelance writer

1,288 120 0.1
Maybe LA Noire is such a beast that it makes the PS360 grunt and sweat to near-breaking point? ;)

Posted:3 years ago

#12

Joe Winkler
trained retail salesman

171 4 0.0
I had some problems with the framerate. First time I started the game the intro movie had a enormous "lag" forcing the framerate down to about 10 fps. When I started the game with another profile (also gold and a few years old) the cut scene just went fine without any disturbance.
No Freezes yet, with or without the install (Disc 2 wasn't installed when I reached it).

So with a big Xbox (250 GB/ 2.4 GB free space, Jasper Board), there shouldn't be many problems.
I'm more concerned about the bugs and glitches (f.e. cars in houses).

Posted:3 years ago

#13

Rachel Patterson
Studying Graduate Entry Medicine

12 0 0.0
Mine has been fine so far with a few hours gameplay. My ps3 often has the fan on when it's been on awhile but it's well ventilated and seems ok. Not sure if this really is a new issue with Rockstar/L.A. Noire? I remember Heavy Rain having lots of problems with freezing....

Posted:3 years ago

#14

Dominic Jakube
Student

92 13 0.1
No freezes on my 360 falcon mobo installed to HDD, it does chugg a bit though, I think it's really pushing the 360 to the edge.It's a bit of a contrast to Mafia 2, graphically a very similar game but running at 60 fps at 1080 x 1200 with 4xaa on my pc rock solid.Great game but.Oh R* why hast thou forsaken p.c..

Posted:3 years ago

#15

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