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PS3 user refunded for 'Other OS' removal

By Kath Brice

Fri 09 Apr 2010 7:46am GMT / 3:46am EDT / 12:46am PDT

Amazon responds to complaint that console is not fit for purpose

Sony Computer Entertainment

Sony Computer Entertainment is a Japanese videogame company specialising in a variety of areas in the...

A PlayStation 3 user has reportedly received a partial refund after complaining that Sony's removal of the Install Other OS feature meant the console was no longer fit for purpose.

The user - NeoGAF forum member lapetus - was granted a refund of 71.49 for his 60GB PS3 console by online retailer Amazon. That was without having to return the console, which was considerably out of its warranty period and Amazon's 30 day guarantee.

PlayStation University reports that lapetus used European laws to obtain the refund - specifically stating that the feature's removal meant the console no longer complied with the description given and was not fit for the purpose required which was made known to the seller at the time of purchase.

The recently-released Firmware 3.21 disabled the ability to run Linux on the PS3 - a move that Sony said was necessary due to security concerns.

The feature had already been dropped from newer PlayStation 3 models last year, and Sony has said that those few using the Other OS can continue to do so by opting not to upgrade their consoles. However, not doing so would result in not being able to sign into the PlayStation Network, or play games that require the latest update.

Sony's user agreement also states clearly that it has the right to revise the PS3's settings and features in order to prevent access to unauthorised or pirated content. has contacted Sony for comment on the situation.

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Ross Mills designer, eeGeo

2 0 0.0
Others should not be mistaken in thinking that they all deserve a refund. This user was SPECIFICALLY going to use this console for this purpose (or so they claim)

Posted:6 years ago


Patrick Williams Medicine and Research

93 63 0.7
Doesn't this create a problem with the law? Anyone could write a EULA to invalidate anything a product was ever advertised.

Posted:6 years ago


Mark Raymond Functionality Tester, SEGA Europe

20 0 0.0
I thought there was still some debate over the legality of a EULA anyway? (Specifically, whether they're legally binding or not.)

Edited 1 times. Last edit by Mark Raymond on 9th April 2010 1:01pm

Posted:6 years ago


gi biz ;,

341 52 0.2
Anyways, how many people are buying a PS3 (or anything else) and returning it right after reading the EULA because they don't agree?

Posted:6 years ago


Anuj Malhotra Studying Business Management, Imperial College London

31 0 0.0
I wonder how Amazon will respond to the legions of copycats looking to make a quick buck...

Posted:6 years ago


Andrew Whitehead Journalist

9 0 0.0
Wasn't it on there so Sony could claim it as a computer and save on some tax break? I'm pretty sure that's why that's why the PS2 shipped with that demo disc with BASIC on it in PAL regions.

Posted:6 years ago


James Goldie Studying Master of Business (Science & Technology), Monash University

5 0 0.0
Patrick, I'm not sure how things work under European law, but in Australia you can't always just disclaim a customer's statutory rights (Trade Practices Act, etc.) away. I'm trying to remember how this is impacted when a contract's involved, but there are usually safety measures against completely stripping away consumer rights.

Posted:6 years ago


Andrew Whitehead Journalist

9 0 0.0
They've been stripping features out of this thing for so long. It's ridiculous. And Patrick, it may seem petty, but this user was sold product with a long list of features and taking any away one that was important to him means he's entitled to a refund. I think we should be on the consumers side in this instance, not the big corporation taking yet another promised feature away from us. For once the EULA did something useful for us.

Posted:6 years ago


Snipar Scorp

2 0 0.0
I totally agree with Andrew, the PlayStation 3 sucks as it is, why make it any worse? I personally beleave that, taking away such a feature' such as running Linux on the PlayStation 3 is a waist, the PlayStation 3 has good internal structure, the console itself doesn't feel like a gaming console, control system on it sucks but graphics are fantastic. Taking away delicate feature's for those who are looking to use full potential of the product is stupid, and consumer should have every right to stand by that. Glad he got a refund.

Posted:6 years ago


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