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PS4 defects are isolated incidents, says Sony

PS4 defects are isolated incidents, says Sony

Thu 14 Nov 2013 7:32pm GMT / 2:32pm EST / 11:32am PST
Hardware

Sony acknowledges reports of broken hardware, says they account for less than .04 percent of shipped units

Sony Computer Entertainment

Sony Computer Entertainment is a Japanese videogame company specialising in a variety of areas in the...

playstation.com

Some of the PlayStation 4 systems Sony sent out to media and contest winners have been malfunctioning. IGN and Kotaku have both reported receiving retail systems from Sony that had problems with their HDMI output jacks, while multiple Taco Bell "Play the Future"contest winners who received early systems have reported similar problems.

Sony acknowledged the problems in a statement to IGN, but downplayed their significance.

"A handful of people have reported issues with their PlayStation 4 systems," Sony said. "This is within our expectations for a new product introduction, and the vast majority of PS4 feedback has been overwhelmingly positive. We are closely monitoring for additional reports, but we think these are isolated incidents and are on track for a great launch. There have been several problems reported, which leads us to believe there isn't a singular problem that could impact a broader percentage of systems. The number of affected systems represents less than .04 percent of shipped units to date, which is within our expectations for a new product introduction."

That assessment of the hardware's reliability will be put to the test in a few hours when the PlayStation 4 officially launches at midnight in North America and finds its way into hundreds of thousands of homes.

7 Comments

Greg Wilcox
Creator, Destroy All Fanboys!

2,156 1,075 0.5
Hm. I guess it's a good thing I didn't get an invite to any of the NYC events after all? That and hey, they should have added an old school composite port just in case. But I'm silly that way. Hopefully people can get up and running and this isn't a total pain in the ass for Sony as some on other message boards are saying. Then again, if I got a system that had HDMI input issues and no other means to see/play a game, I'd be pissed as well...

Posted:9 months ago

#1

Eoin Moran
Studying Bachelor of Engineering

35 32 0.9
That's basically one in every 200 units being faulty. Now that is an awful lot more than what one would expect from a large electronics company, especially if there was some sort of Six Sigma design in place

Posted:9 months ago

#2

Nicholas Pantazis
Senior Editor

1,017 1,463 1.4
Popular Comment
@ Eoin Math fail? That's 1 in every 2,500 units faulty. Still certainly more than it should be, but not crazy. Sony offers a 12 month warranty on all PlayStation products, so any defective units will be replaced.

Posted:9 months ago

#3

James Prendergast
Research Chemist

735 430 0.6
I do wonder at the quality of these first batch units (both for XBO and PS4)... neither the 360 or PS3 had that low a failure rate on the first batch going through 2-3 years.

Posted:9 months ago

#4

Nick Wofford
Hobbyist

172 179 1.0
@Nicholas
I think he's using the updated percentage. It's been upped to. 4% which translates to 1 in 250.

Posted:9 months ago

#5

Eoin Moran
Studying Bachelor of Engineering

35 32 0.9
Yeah sorry about all of the confusion guys. I thought it said 0.4% (which upon looking at the other internet sites, appears to be what all of the confusion is about), so I was actually incorrect as Nicholas pointed out.

Yet as Nick pointed out, it is actually 0.4%.

In a nutshell, decimal points without a zero in front becomes very confusing!

Posted:9 months ago

#6

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