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EA responds to BBC Watchdog report

TV show broadcast complaints from FIFA 13 players

EA has responded to consumer complaints about FIFA 13 which were broadcast on BBC consumer programme Watchdog.

Two consumers appeared on the programme to share the issues that they had been experiencing with the game, from crashes, invisible players and balls to purchases in Ultimate Team mode disappearing. Watchdog stated that complaints had flooded in from other gamers also facing problems.

In the letter EA defended its sports title, citing the massive sales numbers and comprehensive testing process.

"Since we released a major update to the game on October 19, we've seen reported game crashes and other issues drop by more than half," it said.

"Our commitment is to not only address issues and necessary fixes to improve the FIFA experience as quickly and effectively as possible, but deliver new services and new content all season long. The process of improving the game experience for our fans is a constant one, and our team continues to work on additional improvements that we will implement and communicate in the coming days and weeks ahead."

"We know that we have significantly improved the FIFA experience for our fans in recent days, and we fully expect that to continue as we develop and implement additional improvements and fixes."

It also explained that fixes and improvements had to be rolled out slowly to avoid causing problems with the game's overall performance.

"We are delivering improvements and fixes in such a way to ensure the millions of people playing FIFA 13 do not experience undue or overly lengthy network/server outages, that title updates and other improvements are done to a high quality, and that we're confident the changes will improve the FIFA 13 experience for everyone."

The publisher also invited the BBC to visit its Vancouver studio and see the FIFA team in action.

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Latest comments (7)

Paul Johnson Managing Director / Lead code monkey, Rubicon Development4 years ago
What I don't get is that they seem to be having issues rendering the ball?

The game shipped without a ball being rendered in some instances. It was a bug, they happen. So they patch it. And still no ball!. How hard can "ball->attach(pitch);" be? This made me piss myself. :)
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Bruce Everiss Marketing Consultant 4 years ago
QA?
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Kingman Cheng Illustrator and Animator 4 years ago
"We have years of experience making FIFA games, we don't need to test it!"
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Show all comments (7)
John Donnelly Quality Assurance 4 years ago
Bruce QA gets a bad name for stuff like this because they have the 'Quality'in their name but the overall quality is a entire project team effort.
The entire project team are to blame not just the test team.
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Sam Brown Programmer, Cool Games Ltd.4 years ago
@John+Bruce: Indeed. QA usually takes the blame for a buggy game, but often they found and reported the bug correctly - it just wasn't fixed for whatever reason (publisher deadlines, failure of the devs to locate the cause of the bug, etc). Have a read of a few of the stories here and see if any of them sound familiar.

Edited 1 times. Last edit by Sam Brown on 2nd November 2012 10:24am

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John Donnelly Quality Assurance 4 years ago
@Sam

I might add a few stories to that site myself.
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Adam Campbell Producer, Hopster4 years ago
The massive sales numbers are irrelevant.

Having had enough QA experience and knowing the small compromises that on occasion have to be made, what annoys me is when companies that make billions every year lower the bar to such an extent that they're willing to leave game breaking bugs in the software as if no-one will care and as if the price people pay doesn't entitle them to something better.

It is pure greed and lack of respect for the consumer. It is also important not to get on the back of QA testers, its not a tester's fault when those in charge decide that the issues will be left in. The majority of bugs are as obvious as a full moon.


The Tec Guy ~AC

Edited 1 times. Last edit by Adam Campbell on 5th November 2012 8:22pm

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