Sections

Oculus: "We've taken steps to address the component shortage"

VR company apologizes again for the bigger-than-expected delays that many of its customers have been seeing since launch

About a week ago, Oculus had apologized for a component shortage that impacted its launch. While numerous customers had their shipping fees waived because of the delays, it turns out that many customers actually won't be getting their Rift headset orders fulfilled until June. Twitter has been lighting up today with complaints from customers about a "botched" launch, as their Rift orders have been delayed by months, not weeks.

For its part, when reached for comment today, an Oculus spokesperson told GamesIndustry.biz that the company is doing everything it can to rectify the situation.

"The component shortage impacted our quantities more than we expected, and we've updated the shipment window to reflect these changes. We apologize for the delay," Oculus said.

"We're delivering Rifts to customers every day, and we're focused on getting Rifts out the door as fast as we can. We've taken steps to address the component shortage, and we'll continue shipping in higher volumes each week. We've also increased our manufacturing capacity to allow us to deliver in higher quantities, faster. Many Rifts will ship less than four weeks from original estimates, and we hope to beat the new estimates we've provided."

It's worth noting that Oculus is not alone in its launch problems. Valve's HTC Vive has been dealing with its own headaches with headset distribution since the Vive headset launched last Monday. That being said, Vive shipments do not appear to have been affected.

Related stories

VR chasm of disappointment becoming more of an abyss?

Analysts weigh in on whether the latest Oculus announcements this week will move the needle for VR adoption

By James Brightman

Oculus reveals VR titles from Respawn and Pixar

Titanfall and Toy Story studios readying projects for release in 2019 and next month, respectively

By Brendan Sinclair

Latest comments

Sign in to contribute

Need an account? Register now.