Beachhead Studios has promised that the Call of Duty Elite service will be fully operational by December 1.
In an interview with G4TV, vice president of production Daniel Suarez accepted responsibility for the widely reported problems players have experienced in accessing the service.
"They kind of have to bear with us while we bring this all back up, but for us it's literally 'Give us those couple weeks, we're giving those to you for free and come December 1st the goal is that we'll have everything up and running,'" he said.
Call of Duty Elite is a social and stat-tracking service introduced to the franchise for Modern Warfare 3. However, despite players paying extra for the service, it has been largely inaccessible since its launch.
"When we ran our beta, [it] was strictly on the PC and a lot of our assumptions were based around [the idea] that a larger majority of users were going to use the PC [interface] since it's a more robust version of the service than the console app," Suarez explained.
"Some of that may have been incorrectly analysed, because we're seeing 80 to 90 per cent of our users coming straight from the console app. So the way we've had to balance out the way that's feeding the community is different. Right now we're retrofitting that so that that works better across the board rather than the way it was set up."
Suarez also dismissed the idea that an Elite hub for PC is no longer in development, which took root following a Tweet from the service's official account said, "we cannot guarantee if or when a version will be available for the PC."
"It was a mistake," Suarez added. "Our goal is to get something on the PC. We haven't set timing yet, but our goal is to do that."
"On the PC, that's an open platform [which is] more prone to cheats and hacks. We're trying to prevent them as much as possible, but that platform isn't as secure."
Modern Warfare 3 was released on November 8 and has since outperformed even the most optimistic predictions: the game generated $775 million in 5 days, pushing lifetime earnings for the Call of Duty series to $6 billion.