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APB refunds for digital but not retail customers

Mon 27 Sep 2010 8:52am GMT / 4:52am EDT / 1:52am PDT
Publishing

EA providing replacement games for some Steam purchasers of axed MMO

EA is reportedly offering a voucher or free game to APB customers who directly request compensation for the MMO's closure.

With the servers now offline, the game is no longer playable in any form. In addition, some players had already paid ahead for subscription time.

A number of consumers who bought the game via Steam claim to have been offered a $20 voucher via EA's live chat support service, while those who have pushed the issue report being offered full games instead.

There appears to be no fixed method or mandate for the refund, with other users citing a lack of a success.

Issues such as whether or not the account key has been activated and whether or not the customer is registered with EA.com appear to affect the support line response. Appeals to Steam itself have apparently been fruitless.

In any case, refunds are only available to digital customers. Realtime Worlds administrator Begbies Trainor has previously stated that retail purchasers' only recourse is their point of sale.

3 Comments

Daniel Vardy
Studying HND IT

90 1 0.0
did this the other day. they offered me any past game from EA through their EADM. good deal considering i bought it through steam. you have to go through their live chat system and do a screen share to prove the purchase, either by having it installed or showing an email of receipt. it can and is being abused though.

Edited 1 times. Last edit by Daniel Vardy on 27th September 2010 1:38pm

Posted:3 years ago

#1

Jordan Woodward
Studying Interactive Games Design

79 0 0.0
Time to get myself a free game then, probably mass effect 2. Props to EA for offering the refund.

Posted:3 years ago

#2

Andrew Crystall
Designer

13 0 0.0
Begbies is correct that the recourse is the point of sale, and that's quite true if it's bought in a physical or digital form. The refund obligations would seem to be very clear in UK law... (And you're not obliged to take anything besides cash, either)

Posted:3 years ago

#3

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