Sony investigates PS3 firmware 3.0 issues

Company says it's "aware" of technical problems being experienced by users

Sony has confirmed it is "aware" of problems being experienced by PlayStation 3 users following the installation of firmware v3.00 and says it is looking into the matter.

In a post on its official US blog Sony's senior director of corporate communications and social media, Patrick Seybold, said the company was aware of "isolated issues" being experienced by users after installing the most recent system software update.

"Rest assured that we are looking into the matter and will provide an update here as soon as possible," said Seybold. "We apologise for any inconvenience, as it's our mission to deliver the best consumer experience on all PlayStation platforms."

Since the new firmware's release on September 1, a number of technical problems have been reported by users via forums, including game crashes and not being able to sync up controllers.

The firmware introduced a number of features and improvements to the console, including new trophy and friends list features, dashboard themes and support for new avatars.

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