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Command and Conquer 4 DRM causes problems

Gamers complain need for constant internet connection is crashing game

Gamers have been experiencing problems playing Command & Conquer 4 - an issue which seems to be due to the game's DRM requirement of a permanent internet connection.

The game's official forum has been flooded with complaints following the game's release on Friday, with people experiencing connection difficulties, firewall compatibility problems and crashes which result in lost save data.

Eurogamer readers have also reported problems. As the site noted in its review, C&C4's DRM - which works similarly to Ubisoft's unpopular system - means a user must be connected to the internet at all times when playing.

"Just like Ubisoft's contempt-to-the-max DRM system, this will kick you out if your net connection drops for any reason - even in single-player," said the review.

EA's community manager responded to problems being reported by forum members over the weekend, and a patch to address issues with the English and Russians versions of the game has now been released.

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Latest comments (13)

Simon Jones Director, Peppermint P10 years ago
Whilst I understand the reason for a need to stamp out piracy where possible, it feels to me that only customers buying official copies are inconvenienced. Surely the pirates will hack out this requirement anyway.

I bought C&C4 on Friday and suffered the same problems as were reported widely. It's very frustrating and, I reckon, damaging to the industry when affecting those real customers outside the sector who have reason to be less patient.
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Dmitry Marketing and PR, StarForce Technologies10 years ago
@Simon
So, what DRM should be used in PC games then if we keep in mined 2 vital conditions:
- it must be reliable enough to hold against high experienced hackers
- if must be consumer convenience
?
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Dan Griliopoulos Lead Content Editor, Improbable10 years ago
Let's go back to card discs, like Monkey Island had! Or questions from the manual, like Ultima 7. Or supply an Enigma machine with every game!
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Show all comments (13)
Dan Sheridan SoCOM Mktg Manager, Electronic Arts10 years ago
Card discs - I remember those well - the best one was from Zool... :)
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Urs Schaub 3D modeller AA 10 years ago
Actually the most effective way woul'd be to go back to 56k modems..., and btw the oldschool stuff didn't work either. ;)

Seriously, the question(Which DRM to use) itself leads to failure as long even closed platforms aren't save from piracy.

There are so many variables to consider for ths problem...but one thing is for sure:
(And the history did show that quite nicely.)
The harder you try to secure your digital Product the more you piss off your real customer base.
And to be frankly even a minority can destroy your image. (The rule of negative versus positive word of mouth. ...10:1)

I am not in the position to make recommendations but let's say every big publisher woul'd stop to produce PC Ports(Games), it wouldn't make a damn of a difference for the future, because when you put on a challenge someone on this little world will take the challenge just to show you there is at least one solution to a problem. (At least in the case of the digital world.)


Btw, i liked the CP from "The whispered World" with the dices. :P

Edited 1 times. Last edit by Urs Schaub on 22nd March 2010 4:34pm

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Urs Schaub 3D modeller AA 10 years ago
Btw the Second last passage was aimed for Consoles, handhelds ect..
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Dan Griliopoulos Lead Content Editor, Improbable10 years ago
Perhaps just make the physical box product more attractive - I wrote about this before actually: http://funambulism.com/?p=1350
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Frank Bowen Sr. Project Manager, THQ10 years ago
Wow....Speachless.
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Mark Raymond Functionality Tester, SEGA Europe10 years ago
For the user to not be inconvenienced by this, both the servers for the game and the user's own Internet connection must be infallible. Ubisoft have had trouble fulfilling the first condition and from personal experience I know the second condition doesn't hold. In terms of connection availability and reliability, we are just not there yet. So, as a general DRM measure, I feel it will just end up frustrating and deterring ordinary consumers.
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Christian Allen Design Director, WB Games10 years ago
I have trouble with my home PC dropping off it's internet connection after an hour and needing to reboot to get it back again (think its an issue with my wireless).

Guess what that means?
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That is terrible. My internet connection has a habit of dropping off anytime the microwave is used (directly between my PC and the router). If the game just 'dies' with a loss of connection... ouch.
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David Amor Director, MAG Interactive10 years ago
I'm surprised EA tried another aggressive DRM after their experience with Spore.

Dmitry, I only buy into one of your vital conditions.
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Dmitry Marketing and PR, StarForce Technologies10 years ago
Which one, David?
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