Microsoft is trialling digital refunds for Xbox and Windows

New "self-serve" refunds are currently being tested through the Xbox Insider Program

Microsoft is trialling a refund system for its digital storefronts, positioning Xbox to become the first console platform to offer the feature to its users.

The policy was introduced to a select group of users on the Xbox Insider Program, the Early Access-style service that used to be called the Xbox Preview Program. The existence of the new policy was announced on Reddit in the form of a screenshot, which showed a textbox bearing the message "you've spoken; we've listened." The introduction of "quick, simple" digital refunds was in the interest of "offering players freedom of choice," Microsoft said.

Microsoft has since confirmed the existence of the "self-serve refund pilot testing" in a statement widely circulated among the game press, but it said there was "nothing further to share" at this point in time.

Going by the way the feature works on the Insider Program, refunds will be available to Xbox One and Windows 10 users within 14 days of purchase, if less than two hours of the game have been played. No refunds can be issued within 24 hours of a game's official release.

At present, DLC, season passes and add-ons are not eligible, in addition to "certain Windows 10 apps" that Microsoft did not specify. There is also a clause enshrining Microsoft's "right to block access" to users who abuse the system.

Exactly which details will change as and when refunds go live remains to be seen, but it's worth noting that the refund system introduced to Steam in June 2015 also had a within 14 days, under two hours played structure.

Related stories

Microsoft takes a stand against "offensive language" on Xbox Services

Amended Services Agreement will use suspensions and bans to fight toxic behaviour

By Matthew Handrahan

Microsoft: 'We're growing our gaming business beyond the console'

The company lays out its vision to attract two billion gamers by 2020

By Christopher Dring

Latest comments (1)

Paul Jace Merchandiser A year ago
Interesting and a worthy initiative. Hopefully they roll it out right and then it will most likely be adapted by all other systems.
0Sign inorRegisterto rate and reply

Sign in to contribute

Need an account? Register now.