Microsoft offering refunds on Xbox Live Gold

Customers upset with upcoming changes to service can get pro-rated refunds

Microsoft's cheaper, Kinect-less Xbox One may have grabbed the most attention yesterday, but the company also made a number of changes to its Xbox Live Gold service, like dropping the requirement that people be paid subscribers in order to use popular apps like Netflix. Now Microsoft is offering refunds for anyone who may have been maintaining their Gold subscription for those now-free services.

"Once the Xbox One and Xbox 360 system updates become available in June, Xbox Live Gold members who purchased a paid membership before that day can cancel and receive a pro-rata refund of any unused remaining days between the date of cancellation and the date their paid Gold membership ends," according to a Microsoft FAQ.

While the use of certain apps was removed from the list of Xbox Live Gold subscriber benefits, Microsoft made an effort to sweeten the deal in other ways. Beginning in June, the company will add Xbox One titles to Games with Gold, which gives subscribers access to free games on a monthly basis. Additionally, Microsoft will begin a Deals with Gold program offering discounts on Xbox One content.

Refunds can be requested from the time Microsoft institutes its new Xbox Live changes in June until August 31.

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Latest comments (4)

Greg Wilcox Creator, Destroy All Fanboys! 8 years ago
Hmmm, now that this is taken care of. It would also be nice if the competition over at Sony dropped the requirement to pay to play multiplayer games on PSN. This is SO silly that they've tossed it in at the end of some of their ads as if embarrassed that they're making it seem like that's how it's supposed to be. It's not.
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Paul Jace Merchandiser 8 years ago
This is another long overdue but very welcome gesture by Microsoft. They are finally starting to take all the complaints and constructive critism to heart.

@Greg--Atleast you can still play free to play games on PSN for free. Thats one of the last things Microsoft needs to change so that even free silver members can jump online and play World of Tanks, Happy Wars and Warface(among others) without worying about the gold fee.
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Andrew Goodchild Studying development, Train2Game8 years ago
Well BBC iPlayer didn't require GOLD so guess the BBC had better negotiating skills?
iPlayer was held off Xbox live for ages, because the BBC's remit says that in the UK the service cannot be put on a service which requires extra payment beyond the licence fee to use. The BBC could not legally have allowed it on Xbox Live without it being offered to Silver members too. iPlayer was available on PS4 and Wii long before XBL for this very reason, until MS backed down.

This must only be the case for the service, as individual content such as Doctor Who is included on paid channels such as Netflix/Amazon Instant.

Edited 1 times. Last edit by Andrew Goodchild on 15th May 2014 10:49am

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Curt Sampson Sofware Developer 8 years ago
...It would also be nice if the competition over at Sony dropped the requirement to pay to play multiplayer games on PSN.
My understanding is that PlayStation Plus as a requirement for multiplayer is at the publisher's option, not a requirement from Sony.
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