Xbox One campaign pays gamers to trade in PS3s

Microsoft Stores giving $100 credit toward purchase of new console when customers trade in competitor's old system

Microsoft is looking to convert some Sony fans to the Xbox One. The company today sent out e-mails touting its newest promotion, which will see its retail chain give customers $100 of store credit if they trade in a PlayStation 3 toward the purchase of an Xbox One.

"Visit your store, let us recycle your PS3, and get $100 of store credit towards the purchase of a new Xbox One," the e-mail says.

The fine print states that the deal is only valid at brick-and-mortar Microsoft Store locations in the US and Canada, and that all traded in PS3s need to be complete, fully functional, and not password protected. The promotion runs through the end of February or while supplies last.

While the PlayStation 4's global installed base is larger than Xbox One's, Microsoft's latest has fared well in its home country. According to data from the NPD Group, the Xbox One was the best-selling new generation console in the US for the month of December.

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Latest comments (14)

Craig Page El Presidente, Awesome Enterprises5 years ago
A better promotion would be to trade in your old red ringed 360 for $100 off an Xbox One, because don't we all have one or two of those lying around somewhere? Or am I the only one who hoards old hardware? You can laugh at my old hardware hoarding, but if we ever find ourselves in a life and death situation that requires a SCSI 1.0 cable, well I know I'll survive...
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Steve Wetz Reviewer/Assistant Editor, Gamer's Glance5 years ago
I personally (and many of my associates) have gone through three or four 360's throughout the lifespan of the console. Thanks to the RROD, I'm pretty sure a 'Trade in your 360 for $100 off a XBONE" promotion would wipe out the estimated 900k XBONE's still lurking on shelves, as well as crash their quarterly projections.

In short, I am highly in favor of your idea, Craig. But Microsoft will never get on board. My only question is, what are they going to do with all those PS3's? Microsoft probably isn't a certified Sony resaler.
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Nicholas Pantazis Senior Editor, VGChartz Ltd5 years ago
I went through 4 Xbox 360s myself. I still have one of them around cause it had a special Alan Wake face plate.... still RROD'd though. I sold my 250GB slim for a PS4 though.
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Show all comments (14)
Paul Jace Merchandiser 5 years ago
I had two 360's(original and slim), three PS3's(two original and the first slim) and two Wii's(both original white version). Not a single one of them had any issues. I sold my original fully functioning 360 after I got my slim 360, sold one of my original PS3's when I needed the money and sold one of my Wii's just to get rid of it. So perhaps I'm the exception who hasn't had any faulty console since my original Nes.

I think the real problem with this promotion is twofold. First, what is Microsoft's interest in recycling PS3's? It doesn't make any sense because even if they get some customers to trade them in Microsoft's biggest threat right now is still the PS4, not the PS3. And second, $100? Please. I can get atleast twice that amount for my other original backward compatible PS3 which I will be selling one of these days. They need a much more inticing deal if they want people to trade in their older PS3's, unless the person has an older model that only functions every now and then.
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Greg Wilcox Creator, Destroy All Fanboys! 5 years ago
Hmmm... perhaps there's PR stunt in the works to show off a pile of traded in PS3's at some point? That's the only thing I can see them used for as there's a market for those old fat systems among some folks. I've two dead 360s here. Used to be three, but someone paid me for the best-looking one and I think turned it into a media center device of some sort...
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Alfonso Sexto Lead Tester, Ubisoft Germany5 years ago
All is fair in love and war, but this seems a bit... dunno "wrong" in some way...
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Antony Carter Senior Programmer, Epic Games5 years ago
Maybe they just really want to play The Last Of Us.
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John Bye Lead Designer, Freejam5 years ago
Barrie's attitude is surprisingly common amongst Xbox gamers, and (with no offence intended towards Barrie) constantly baffles me. If I had to replace a piece of equipment 7 times in as many years, I sure as hell wouldn't go back and buy something else from the same company, and especially not on day one before I knew if they'd got their act together this time.

As for Microsoft's customer support, (in Europe at least, it may have been different in the US) you had to send your Xbox off to get fixed when it broke down, leaving you without a console for days or weeks at a time. And if your console was replaced instead of repaired, from what I've heard you usually got a refurbished unit instead of a brand new one. I think that's why so many people have extreme stories like this - when your Xbox broke you got somebody else's broken Xbox that had been half-arsedly patched up and then foisted off on you. That's not good customer service, it's shockingly bad customer service, however nice the person on the phone was when they booked the fault in.

The current process for UK users is detailed here. Microsoft estimate 2-3 days for your console to reach their repair shop in the Czech Republic, and then another 9-10 days to get it back from them. So about two weeks without your console each time it breaks down. If your console has gone past the 3 years extended warranty they gave for the RROD (or the original 1 year warranty for any other fault), you have to pay 64 or 76 PLUS TAX to get it repaired or replaced. You could almost buy a new one for that and save the two week turnaround. And when they do repair or replace it, your warranty isn't extended, unless you were at or near the end of your old warranty, in which case they only guarantee the repair job for 90 days. So unless the solder falls off in the post or something, you're SOL.

Some people almost seem to treat this as a (red ringed) badge of honour - "I'm so hardcore, I broke 8 Xboxes!" The worst thing about this is that it teaches companies that (apart from the cost of patching up returned units that failed within warranty) they can get away with releasing shoddily built and poorly designed electronics, and if they fail people will just suck it up and buy replacements 'til the cows come home.
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Old PS3s are worth more than $100 esp with the strong catalog of games coming out/in existence..far better if its $100 for your old X360s....
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Steve Wetz Reviewer/Assistant Editor, Gamer's Glance5 years ago
Other sites have this news item listed as "$100 for your PS3 OR XBox 360."

So... I guess I was wrong in my first comment, and this article should also probably be amended accordingly.
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Gary Jacob Localisation Project Manager, Keywords International5 years ago
I think you are the only one who hoards broken old hardware :)
I had 8 Xbox 360's in it's life and bought 3 of them. The rest were repaired by Microsoft free of charge.

tbh while I have had those experiences with the Xbox 360, their support was spot on and is why I went with Xbox One.
I was 100% behind you until I got to ..."and is why I went with Xbox One"
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Chris Nash QA Engineer 5 years ago
Conversely, I've always been surprised by the attitude amongst some gamers of "My 360 broke, so I'm buying a PS3 out of protest; goodbye Microsoft!". I've gone through six 360s since my original purchase in 2007, and when each system failed, I always got a replacement, and for two reasons. One: I was usually in the middle of playing a game at the time, and didn't want to just abandon it, especially if it was a 360 exclusive. And two: I'd be throwing away hundreds of pounds' worth of downloaded arcade games and DLC. Sure, they're still tied to my account, but if I don't have a 360 any more then they're as good as lost.
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John Bye Lead Designer, Freejam5 years ago
I think they call that Stockholm Syndrome...
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Sasha Yelesin Student 5 years ago
Why not buy a PS4 for 100 dollars less and keep the PS3 to play those games that aren't backwards compatible (all of them)?
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