EA blames PS4 game crashes on Sony

Publisher posts, then pulls, notice saying day-one firmware update is causing crashes on all games

The PlayStation 4 launch has run into problems, as the PlayStation Network has been down under "extremely high volume" all day, and a number of people have reported issues with the new hardware.

Electronic Arts updated its support website today with a notice for users having problems playing its games, laying the blame for the situation squarely at Sony's feet. However, that notice was apparently pulled from the site shortly after it was posted. (A screen capture of it appears below.)

"Sony has released a firmware update for the PlayStation 4 that is required for many features on the console," EA said. "However, this update also results in stability issues while playing games on the system. This affects all games on the PS4, including EA titles, causing crashing/freezing and non-responsive connections between the player's console and their TV screen. Unfortunately since it's an issue with Sony's firmware, it requires a new update to fix it."

In the post, EA went on to say that Sony is working to fix the problem as soon as possible. Sony had not returned a request for comment as of press time.

[UPDATE]: An EA representative has informed Polygon that the notice about the PS4 firmware update causing stability issues was "posted in error," and referred users to Sony's own support site for further information about any PS4 problems.


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Latest comments (4)

Paul Jace Merchandiser 4 years ago
I wonder if EA's games are the only ones that have been having issues.
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Seems a part of any new console launch in this current market that serious 'bricking' and hardware failures follow for a period of release - be it poor connectivity, or failure of firmware updates. The whole Wii-U bricking was brushed conveniently under the carpet, while the story of the PS4 marathon unboxing firmware update only got lipservice from the media too keen to book their place at the launch party! However I feel this will have little impact on the reality that Sony had a good launch with PS4 so far.
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Patrick Frost QA Project Monitor 4 years ago
Kevin, please stop reinforcing the ridiculously false story about the Wii U. It's not brushed under the carpet if it was mis-reported and overhyped in the first place, it's just returning the human race back to the reality that if you power off pretty much well any device whilst it's doing a firmware update will likely brick it.
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Nicholas Pantazis Senior Editor, VGChartz Ltd4 years ago
@ Kevin I just have to reinforce what Patrick said. What you have posted is completely wrong. The Wii U had no bricking problems. You can brick almost any major electronic by forcibly powering it down while update data is being installed.
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