Deus Ex: The Fall penalises jailbroken devices

Update: Eidos Montreal working to remove restrictions after complaints


Square Enix has told Polygon that it is currently working on an update for Deus Ex: The Fall to remove the restriction on jailbroken devices.

"We have not been clear in our communication earlier this week when we launched Deus Ex: The Fall. We did not state clearly that the game would not support jailbroken devices and so we will be switching this off via an update, so that all the supported iOS devices will be able to play the game in the near future.

"We feel it's the right thing to do in this situation and apologise for any inconvenience this may have caused. No customer should be out of pocket when we were not clear from the start, so we'll get the game updated as soon as possible so that everyone who wants to play Deus Ex: The Fall can do regardless of whether their device is jailbroken or not. As soon as this update is live we will communicate this via the Eidos Montreal Community channels."

Original story

Gamers attempting to play Square Enix's Deus Ex: The Fall on jailbroken devices are reporting that the game blocks them by disabling all in-game guns.

Reddit poster KipEnyan published a screen shot within the game which clearly displays the error message "we are sorry but you can't fire on jailbroken devices." He added that the message appears during the tutorial, where the lack of fire power actually prevents the user going any further.


The error message that appears during the tutorial

Jailbreaking devices like iPhones is not illegal, in fact the US Copyright Office considers the process "fair use" when it comes to smartphones.

"I've never had this happen before, on either a rooted Android device or a jailbroken iPhone, and I've used both extensively for years," said KipEnyan.

"This is on iPhone and, like I said, it is a seriously isolated incident. This is the first time I've ever seen a developer pull anything like this, and it is wildly unacceptable."

Another user reported he had had a similar experience with the Final Fantasy games on a rooted or jailbroken Android phone.

"Here Square says right to my face 'We think you stole our game because your device is jailbroken. Therefore, we will make a product you paid $7 for nonfunctioning with no method of recourse for you," continued KipEnyan, who considered the move "obscene."

Jailbreaking allows users to run software not approved by Apple on their iPhones, and allows access to parts of the iOS operating system usually off limits to consumers. While popular with users who want more control over the content on their devices, the move voids the phone's warranty, and breaks the terms and conditions users are required to sign up to to use both the device and associated services, leaving users like KipEnyan little legal recourse when software they then purchase won't work.

"Apple strongly cautions against installing any software that hacks iOS," says Apple on the subject.

"It is also important to note that unauthorised modification of iOS is a violation of the iOS end-user software license agreement and because of this, Apple may deny service for an iPhone, iPad, or iPod touch that has installed any unauthorised software."

Square has yet to comment on the reports.

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Latest comments (8)

Benjamin Crause Supervisor Central Support, Nintendo of Europe4 years ago
I think this is an unfair and arbitrary move. Those customers should have the right to demand a refund because they could not know the application will not work for them. There is technically no reason why it shouldn't. It was just developed on purpose like this thus rendering the purchase useless.
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Tamir Ibrahim Programmer, Splash Damage4 years ago
Agreed. It's a little ridiculous, especially since those who want to pirate (if this was the reason behind this) can already pirate a version which does actually work. So the only people it penalises are the people who have jail broken devices who don't want to pirate. Well played, well played. *slow clap*
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Agreed Tamir, a poor move that will drive customers away and decrease customer loyalty, not just by those customers directly affected who will be unlikely to purchase any products from them again, but they will loose any feelings of good will from existing customers who will now be suspicious at any move the company makes, and unwilling to invest in the now risky proposition that is purchasing anything from them, certainly if offered at full price.

When they're perfectly happy to disable products for paying customers with no recourse at will who's to say they wont do the same on other platforms, this is all at a time where the company could use every bit of goodwill and loyalty it can get, still that's the point of capitalism, most of the time when a largeish company goes out of business, they only have their own idiocracy to blame, survival of the fittest and all that.

And yes I'd be shocked if a single pirate was affected, all these drm moves have ever done is disrupt ordinary customers, and lost companies business, one is often tempted after purchasing a product today and instaling it to then obtain a pirated copy for day to day use for the superior user experience vs the purchased copy, I have actually heard of some companies notably cyber-cafes who both own licenses for every game they offer, and only ever install pirate copies for the licenses they own due to all the bother with the licensed editions.

A move like the above, is both a moral and business mistake, with no upside for companies, additionally if all was right and fair with the world a class action lawsuit against them should be on the cards for this action, one that should be an easy win.

Edited 1 times. Last edit by Alexander McConnell on 12th July 2013 5:51pm

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Show all comments (8)
Kevin Patterson musician 4 years ago
A heavy handed move that will cause me to not buy the game until it's rectified. I was planning on getting it soon, but won't because this is unacceptable, and I haven't even jailbroke my Ipad.
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Murray Lorden Game Designer & Developer, MUZBOZ4 years ago
I would side with Apple or Square Enix here, but seeing as Apple do not offer Wifi Hotspot feature on the iPad (but you can set one up if it's Jailbroken) is enough reason for me to argue that you SHOULD be able to jailbreak your device (to get full functionality out of the device, even when manufacturers gimp the devices), and still expect your purchased software to work.

I think no Wifi Hotspot on iPad blows. Big time.

No really relevant but hey...
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Adrian Herber4 years ago
This was a very poorly thought out move by Eidos, thankfully they have already realized this and have announced they will be removing the jail-break check asap.
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Morville O'Driscoll Blogger & Critic 4 years ago
Yes, good one for rectifying this so quickly.

But... Who on God's Green Earth thought this was a good move? Developer? Publisher? Executive? Underling? How dead-set against the consumer - the person who essentially pays your wages - do you have to be to think that this is okay?

Edited 2 times. Last edit by Morville O'Driscoll on 13th July 2013 2:29pm

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Adam Campbell Game Production Manager, Azoomee4 years ago
This is stupid.
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