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Ouya boss apologizes to backers for unshipped consoles

Ouya backers still missing consoles as retail sells out

The Android-powered Ouya console has launched today at retail, sporting an opening retail price of $99. The launch seems to be be going well, with outlets like Amazon having already sold out of their allotments. Unfortunately, not all of the backers of the Ouya Kickstarter have received their promised consoles.

"I am pissed," Ouya founder Julie Uhrman wrote in a backer-only Kickstarter update. "Some of you have not yet received your Ouya, and to you, I apologize. I did not promise to ship to most of you before we hit store shelves. I promised to ship to all of you. I've been reading your comments, and we are working to solve this."

Uhrman blamed Ouya's distribution partner for the delay, saying that the company delivered the systems in May.

"We paid for shipping, yet the deliveries remain incomplete. We know everyone is getting their Ouya, but it is taking longer than we expected," she added.

In the same message, Ouya head of operations Ken Stephens said backers could expect their consoles in 15 to 17 days once they're shipped from Hong Kong.

"Over the past few months, we encountered and conquered many challenges spanning both hardware and software in order to bring the best product we could to market," said Stephens. "We have tried to make sure that the challenges we faced did not impact our early supporters, but unfortunately we came up short."

[Image via Mashable]

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Latest comments (4)

Adam Campbell Product Manager, Azoomee9 years ago
Sad the coverage had to be about the missed units more than the launch today, but I guess these problems are highly likely delivering a console internationally and on this time-scale. Good to hear the sales are going well and I wonder what the actual sales figures will translate to. Of course, units in the hands of gamers will affect software support.
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Greg Wilcox Creator, Destroy All Fanboys! 9 years ago
Well, it's getting beaten up pretty badly in some day one reviews (although I see the writers generally like the idea but think it needs a few fixes).

I guess some updates and user tweaks will lead to re-reviews if they make the experience better...
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Anders Lundberg Analyst 9 years ago
Now with the ability to play android games with your PS3 controller (and most likely PS4 controller in the future) via your Xperia smart phone, wouldn't it be better to just get a new phone if you are that into android games? I'm pretty sure the apps will run better also.
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Show all comments (4)
Adam Campbell Product Manager, Azoomee9 years ago
Now with the ability to play android games with your PS3 controller (and most likely PS4 controller in the future) via your Xperia smart phone, wouldn't it be better to just get a new phone if you are that into android games? I'm pretty sure the apps will run better also.
If you can guarantee HD mirroring won't give rise to performance issues and you can guarantee that all games on the platform support the controller as a standard.

This is without throwing in consideration such as how much you have to pay for a high end Xperia phone compared to a $99/99 Ouya and the lack of much touted free to play model for all games.

Ultimately, it will be up to the user to weigh up any pros and cons...

I personally like mobile/tablet gaming but I also see a point in a more locked down, optimised platform to play similar titles on your HDTV.

Edited 1 times. Last edit by Adam Campbell on 26th June 2013 3:52pm

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