EA responds to "worst company" label from Consumerist

EA was voted "worst company" in America, ahead of Bank of America

EA this week was selected by more than 250,000 votes on The Consumerist as the "worst company in America for 2012." EA has just provided GamesIndustry International with a response to this "Golden Poo Award."

"We're sure that bank presidents, oil, tobacco and weapons companies are all relieved they weren't on the list this year. We're going to continue making award-winning games and services played by more than 300 million people worldwide," said John Reseburg in EA Corporate Communications.

EA earned 64 percent of the vote in the final round, going up against Bank of America. The Consumerist commented, "Readers ultimately decided that the type of greed exhibited by EA, which is supposed to be making the world a more fun place, is worse than Bank of America's avarice, which some would argue is the entire point of operating a bank."

"To those who might sneer at something as 'non-essential' as a video game company winning the Worst Company In America vote: It's that exact kind of attitude that allows people to ignore the complaints as companies like EA to nickel and dime consumers to death."

Frankly, this whole vote on The Consumerist appears rather ridiculous on its face. Forbes summarized it best:

"The plights of the gaming industry simply don't compare with BofA's actions resulting in people literally losing their homes and savings... EA is widely loathed, and they've brought that reputation down on their own heads, but they're loathed for reasons that pale in comparison to basically any of the big mortgage companies and banks involved in the housing crisis and financial collapse."

EA may not be liked by some, but it's worth noting that the company has been very progressive in its support of LGBT content, offering players of its BioWare games like Mass Effect and Star Wars: The Old Republic the option to engage in same-sex relationships. The publisher has been the target of an anti-gay campaign from Christian fundamentalists as a result.

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Latest comments (17)

Christopher Bowen Editor in Chief, Gaming Bus10 years ago
Take this with a massive grain of salt. This is a bunch of losers with too much time on their hands stuffing the box.
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Antony Johnston Writer & Narrative Designer 10 years ago
I suspect what this really proves is which segment of the Consumerist's audience is most likely to take part in an online poll.

Edited 1 times. Last edit by Antony Johnston on 4th April 2012 6:21pm

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Adam Campbell Product Manager, Azoomee10 years ago
Dare I say its a long time since they deserved such a title =/
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Show all comments (17)
Lucas Seuren Freelance, Only Network10 years ago
I see a repost of this on a couple of sites, and people agree for some reason. I don't get it, do people care more for a video game then their jobs? their houses? their health? the environment? their safety?

It's not about giving EA the ability to ignore complaints, it's about having serious complaints. We're dealing with first world problems. While companies ruin the economy, environment en people's lives, we're actually saying that the biggest problem is that Westwood no longer makes Command & Conquer? The fact that we have the ability to complain about EA says enough about the world we live in. The Consumerist clearly has lost all feeling for reality.
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Frankie Kang Producer / Consultant, First Post LLC10 years ago
Please. I think oil companies, tobacco companies, health insurance companies, and investment banks linked to the housing crisis are slightly worse than a company that makes video games.
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Pier Castonguay Programmer 10 years ago
It's pretty simple, companies that cause real harm as said in the article (BofA, oil, tobacco, etc) affect less people, and less people who take time to vote on internet. EA is much more known, that's why they won a vote.

On other hand, the vote is real and not just from kids with too much free time. I saw some Origin support transcript that were just god damn awful. How could they even tolerate such employees in their support team is beyond me.
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Private Industry 10 years ago
Why wasnt Zynga on the list?
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Fieaz Ismail10 years ago
There are much worse companies out there that deserve this award over EA.

If this was a game company only thing then EA would definitely be deserving of the award. Their customer support is some of the worst I have ever experienced.

Edited 1 times. Last edit by Fieaz Ismail on 5th April 2012 6:58am

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Lewis Brown Snr Sourcer/Recruiter, Electronic Arts10 years ago
I Don't thyink that list is the place for any games company as per many other peoples comments, but alas thats the world we live in.
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Joshua Rose Executive Producer / Lead Designer, Storm Eagle Studios10 years ago
Golden Poo Award? lol

Seriously though... There are far worse companies that could have earned this (and rightly so).

I don't know how this voting process took place. It would be one thing if they had a period of time where the consumers were giving nominations over what they believed was the worst company. But on the surface, this vote looks like the voters were given a choice between either EA or BofA...

Out of those people, how many pay attention to the news and know the deal with BofA in the first place? And out of those people, how many do you think actually have BofA accounts? This is a horribly biased internet poll because people are going to vote for the entitiy they are more associated with. More people know who EA is and the bad press they get (some just some unjust), than they're going to know about BofA and how much they've screwed up the country (along with others).

It's a matter of opinion, and opinions are like assholes... everybody's got one!!!
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Tony Johns10 years ago
worst US company?

My @$$

EA may not be the best, but they are far from the worst company when it comes to gaming.

EA, may be one of the biggest games companies in America, and even though I only play a few of their games, I still consider them top quality in regards to western games.
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Jack Lee10 years ago
As I've said before, I like EA. Sure, they used to be incredibly evil, but they're not the same company anymore. I get people's dissatisfaction with their attempt to make their games more broadly appealing, but that's one of the concessions that has to be made in order to justify such massively expensive projects. Same with things like paid DLC and online passes. They may not be particularly noble, but eventually the only other options for behemoths like EA is extinction. If people want hardcore games from companies with feel-good business practices, they'll have to look to more independent spaces, but very few of those can afford to make massive projects like Dead Space or ME2/3.

Calling EA the worst company in America is a joke.
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g Game Designer 10 years ago
This is really funny. I wonder what percentage of the votes EA would get instead if it was still operating like it was in the mid 90s and early 2000.
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Kyle Simms10 years ago
Wow really? I mean the companies that brought turmoil and destabilization of the world's economy play second fiddle to a company with strict anti-piracy practices and some bad "story making" decisions? I'm starting to pity them...
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Andrew Goodchild Studying development, Train2Game10 years ago
Sure Bank of America or their ilk have caused bigger problems, but their are a lot of banks people have accounts with, if 50% of people voted for their bank, those votes would be spread out across many companies. And it wouldn't be 50 percent because although everyone has been affected by by the crisis the banks cause to some degree, most have not experienced the worst side of it.
Whilst EA problems may pale, every core gamer is faced by them, EA are the second biggest publisher at least in the west, and bearing in mind this is a consumerist magazine, some EA policies, such as those utilized in the last Tiger Woods game, where a lot of the courses used in the main tour were dlc, but where if you didn't buy them your computer rivals got scored, meaning you could not properly complete the 40/$60 game well through any amount of skill without getting the courses, or pushing you into playing a freemium game to get the most of the full priced console game you bought IS very anti consumer.
The whole thing with Steam doesn't help either. Ok, you can easily say there are a lot more serious problems out there, maybe EA did not deserve to win, but that doesn't change the fact that people should make noise about how the company are doing some stuff that is anti consumer, despite making a lot of very good games. EA should be acknowledged for what they are doing well, which I do think is still a fair bit, but we should not ignore if they are playing some crappy tricks on the customer at the same time. Sure, it's all business to some, and that is a valid view point I guess, but the poll was in a consumer magazine, not Shareholder Weekly.
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Emily Rose Artist 10 years ago
It's more like, people that still have all those things, have different priorities, and are blind to the realities of the world :p

All this proves is that people that care about online polls, also care (slightly) more about game companies than banks. Statistics...

EA doesn't have the spin doctors that the banks have. At the end of the day, public opinion isn't worth anything unless it actually reflects public action..

These online polls are too small a cross section to mean anything :p

Edited 1 times. Last edit by Emily Rose on 6th April 2012 6:34pm

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Jonathan Tan , 10 years ago
Any award that's golden is worth something IMO.
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