PSN down in North America and EU

Online service "down for maintenance" on Portal 2 launch day, as cross-platform play with Steam disabled

The PlayStation Network is down for "maintenance" in both Europe and the U.S., on the same day that the cross-platform Portal 2 launches on PlayStation 3 in Europe.

Although the Xbox 360 version of Portal 2 uses the normal Xbox Live servers, the PlayStation 3 uses Steam and as a result is able to connect with the PC and Mac versions of the game for co-operative play.

The title is the first PlayStation 3 game to use such a feature, which has been working since the launch of the game in the U.S. on Tuesday. Today though the whole PlayStation Network is down, and Portal 2 is unable to log-in users as a result.

The European PlayStation Blog acknowledges the problem with the following message:

"We're aware certain functions of PlayStation Network are down. We will report back here as soon as we can with more information. We will also provide updates when we can via our @PlayStationEU twitter feed. Thank you for your patience."

The most recent Twitter comment indicates that: "PSN is currently down for maintenance. We'll update you with timeframes as soon as we can."

A similar message appears on the U.S. blog, with no indication of what the problem may be. Although hack group Anonymous have recently been attacking Sony online services the group recently announced that it would continue its protests by other means.

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Latest comments (21)

Kevin Clark-Patterson Lecturer in Games Development, Lancaster and Morecambe College11 years ago
What good is the cross platform play feature if you cannot connect?

Seriously $ony , stop screwing around!
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Justin Titus Writer 11 years ago
wonder if this has something to do with Steam integration into PSN
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Andrew Goodchild Studying development, Train2Game11 years ago
@Justin. That was my first thought, but it's been working since tuesday in the states, wouldn't problems have happened then?
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Show all comments (21)
Justin Titus Writer 11 years ago
Wasn't that just the PC version? Pretty sure the console version just came out world wide, but I could be mistaken.

EDIT: nvm I think you are right

Edited 1 times. Last edit by Justin Titus on 21st April 2011 11:55am

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Kim Reed freelance writer 11 years ago
I also wonder if they are testing new servers in preparation for the free service going to a paid service like Xbox. Personally, the IP addresses I have in my ISP pool are not allowing me to log in to the PSN consistantly since last Friday.
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man fix it i just bought mortal kombat and i want to kick some *** this wasn't a attack by anonymous if it was they would be screaming to the heavens we brought down psn just gloating about it. it must be etheir the portal2 online thing or its getting a security buff
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Justin Titus Writer 11 years ago
@Kim Reed
No I don't think Sony is going for a paid service. At least not any time soon. Maybe next gen
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Alex Byrom Studying Multiplayer Online games design, Staffordshire University11 years ago
t3 seems to think it was caused by hackers
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Andrew Goodchild Studying development, Train2Game11 years ago
I don't think a paid service is an option now, much as I think Sony would like it to be. Look what happened when Sony removed other os, a feature which was a selling point for a relitively small percentage. Now a lot of people bought the PS3 over the 360 or to replace the 360 due to the fact online is free.
If they take away a selling point virtually every owner uses, it would be a PR disaster.
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David Amirian Writer 11 years ago
wow lots of conspiracy theorists. i doubt this maintenance is really as nefarious as you guys think.
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Andrew Goodchild Studying development, Train2Game11 years ago
@David. I bet he has an oversized handlebar moustache, monicle and white longhaired lapcat:)
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Miguel Melo Principal Software Engineer/Product Manager 11 years ago
I haven't been able to log into PSN for at least two days now (from Portugal). Very annoying.
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Greg Wilcox Creator, Destroy All Fanboys! 11 years ago
As silly as it sounds to make this argument now, this is yet another case for not killing off retail games so quickly in this move to digital distribution/online-only content in an age where technical issues like this (no matter the cause) can stop ALL online play cold.

How many people aren't playing the games they just bought (or can't buy as PSN only titles or DLC) because they simply can't access them? Yesterday, Amazon's vaunted cloud failed for a few hours (oh noes!) and took down a few sites with it for a bit. I had a brief laugh when I got a call from two friends freaking out about having issues with downloading their Kindle stuff and I think I got laser-eyeballed both times when I suggested they go read a REAL book while they were waiting for the service to be restored...

Sure, in the grand scheme of things it's a "small" issue, but try telling a few million device users that "Whoops! You can't do anything but twiddle your thumbs 'til we're back... aheh... Sorry!!!" I'm sure Microsoft might be chuckling away at this, but I hope they're looking at some sort of way to not have this happen to them.

Although, if it's hackers.. I'm all for a bit of classy "old school" round-up action with the offenders facing off against all those who lost whatever time and content they're missing. Mortal Kombat, in-deed..

(Hmmmm... now, maybe some people will go buy a copy of Trinity: Souls of Zill O'll - it's an old school grindfest, for sure, but it's addictive enough to keep you busy while PSN is flat on its back with its little legs flailing away... Aha - this is all Koei's fault!)
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Klaus Preisinger Freelance Writing 11 years ago
More than anything, these events serve as a shining example for all the trust issue people had over the years and were scoffed at for having them.

You cannot trust Sony's statements when it comes to giving reasons for problems and PSN outages.

You cannot trust the internet to provide copy lock mechanisms.

You cannot trust in getting for what you pay for on the internet. And people do pay for PSN Plus, the do pay for movies on the videostore affected by the outage.

Ultimately you cannot trust a device which first needs to link to a central authority before connecting to the internet. It keeps customers AND publishers from building redundancies.

This lack of trust is unimportant now, since people already have the console. But over the long run I have my doubts, if a digital society will really accept networked devices structured in such a way that hooligans can attack customers as a proxy to exact revenge on a company.
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Greg Wilcox Creator, Destroy All Fanboys! 11 years ago
Klaus, Sony is rather annoyingly caught between a rock and a hard place here (as is Amazon, as their cloud is still down last I checked): If Sony admits outright it's a hack job, they lose to those who want them to do so as they trumpet their success in getting their nasty job well done, damn the consequences for users who shouldn't be a part of their BS.

If it's a technical error on their part, well... that shows how unprepared they were for whatever it is that's affecting the service. I'm gathering the company isn't THAT stupid in terms of botching up things so royally (er, easy to knock off security system aside). Honesty is indeed the best policy, however... so I hope we finally get the truth, period.

All I'll say from this point onward is physical media as well as consumer ownership of it in regards to buying and selling what they own and not being trapped into one type of disposable data are things that need to be addressed by EVERY provider. For me, games AREN'T the same as music, nor should they be treated like cheap content just because we've grown too damn lazy to want to walk a few blocks and carry a blasted disc in a bag home.

As the old saying goes: "Convenience is convenient until it's inconvenient..." then it's a pain in the ass and a brick in your pocket or house until everything's fixed up (and until the next time there's an issue). Next up (mark my words, kids): a class action suit against Sony and probably Amazon and any other service that's affected, whether it's their fault or not (fine print in a EULA or not). Dunno if these suits will make it to court, but it'll be interesting to see how long this outage lasts and which publishers are affected in terms of getting their content out without any big delays.

I know Xseed is probably worried a bit here, as they planned to relaunch Wizardry in the form of one DLC only release this spring or summer and I really HOPE they're able to do so, as it's a game I'm looking forward to...

I've been predicting this for a while and people have called me nuts to my face. I did think Microsoft would fall prey to this first, though, so I stand corrected on that front. Between this and the HUGE theft of millions of names/logins from banks and other services that's going on (on a more frequent basis it seems), I'm not exactly willing to believe ANYONE who says all this tech is as secure as it seems.

In the last two weeks I got a few "Oops, your info was mass swiped... don't worry!" notices from a few services I subscribe to and of course, all the actual people I ended up contacting were happy to read from the bullshit consolation copy set in front of them as they bent over backward to do basically nothing about the problem. No use locking the door once the house has been robbed clean, folks... Feh.

Edited 1 times. Last edit by Greg Wilcox on 24th April 2011 10:54am

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Curt Sampson Sofware Developer 11 years ago
Greg: all of my downloaded PS3 games are working just fine, except for those that are multiplayer only. While this outage is pretty bad, it's not totally stopped people from using their PS3s.
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Greg Wilcox Creator, Destroy All Fanboys! 11 years ago
Oh, I know that, but how many people use PSN for multiplayer that can't access their online content? It's not a small amount to be sure. Also, what would happen if something went goofy on your HDD and you needed to update or reinstall something lost through PSN? That not exactly a small inconvenience to go through either, I'd imagine...

Who knows? Perhaps the service is down because Sony is doing some US/EU maintenance that's adding a ton of security measures? I doubt this, as they'd announce it beforehand and note that the service would be unavailable while this was taking place...
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Klaus Preisinger Freelance Writing 11 years ago
Who in their right mind does maintenance work on Easter, when the demand of users to use the service is high and the bill of the people doing the maintenance is likely to be insane?
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Chris Tux Consultant 11 years ago
The lack of information at this point is inexcusable. No word on anything as basic (or as important) as the safety/security of account and credit card info is unbelievable.

IF there has been any credit card info lost, I would think SCE/PSN is at risk of sharing some culpability by not being forthcoming with consumers about it. Sitting on that knowledge is pure negligence.
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Abraham Tatester Producer 11 years ago
@ Chris

Yeah, this has really gotten out of hand. I bought the PS3 version of Portal 2 and almost a week later, my PC/Mac version (and my ability to play coop on PS3) is still being held hostage by Sony's incompetent network management AND inept PR. Pretty pathetic all around, but their refusal to comment on users' account security is really inexcusable.

My opinion of Sony, and my affection for my PS3, has gone way downhill.
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Greg Wilcox Creator, Destroy All Fanboys! 11 years ago
Personally, I think Sony's current excuses are weak at best. With THREE huge games coming out last week, this "maintenance" deal was something that makes sense to do before those all shipped.

If it IS a big credit card hack job, it's another rock/hard place scenario. Go public with it and you get piled on for running an un-secure service. Keep it silent and try to beat down rumors or say "we don't know..." and you look like a bunch of idiots trying to save face...

Well, I'm off to play some single-player stuff while this is all sorted out. My RROD 360 came back this afternoon, so it's also Divinity II: The Dragon Knight Saga for me as well...

Let me know when the long national nightmare is over...
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