Nintendo comments on crashing 3DS

Firmware update should fix black screen problem, publisher says

Nintendo has responded to a flurry of reports of crashing 3DS consoles, which show a black screen and an error message telling players to reboot or contact customer services.

The official line is that downloading the latest firmware will fix the issue, although Nintendo recommends contacting a service centre if the problem persists.

"If anyone is experiencing any problems with their Nintendo 3DS console, we recommend that in the first instance they download and install the latest system update, now available online," the platform holder said.

"If the problems still persist we recommend they contact their local Nintendo Customer Service centre to investigate the problem further."

No official sales figures are available for the 3DS yet, which launched in Europe last Friday.

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Latest comments (8)

Marc Enwright Studying Games Design, Train2Game8 years ago
This is interesting..
I've had mine since launch, after running games and pre-loaded software, i've not had this problem. Though I must be said I downloaded the update as soon as I unpacked the console.
Unlucky for those who going through this problem..
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Greg Wilcox Creator, Destroy All Fanboys! 8 years ago
And what if some parental unit ran out and bought a 3DS and doesn't have the broadband access to download that update because they live in an area without it and can't get to a Wi-Fi hot spot either? I wonder if they even thought of that little flaw in the ointment? I guess Nintendo should allow retail shops to have some sort of update kiosk so users stuck with a black screened 3DS can get updates, demos and other important things before we start seeing a few too many "3DS - black screen message" pop up on eBay...
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Jim Webb Executive Editor/Community Director, E-mpire Ltd. Co.8 years ago
Greg, most McDonald's have Wi-Fi (pretty hard to find a free standing store that doesn't in the US). I think if you can get to a location that sells a 3DS, you can get to a McDonald's.

Also, many games contain new firmware on them (the Wii does this) and since this problem doesn't affect actual OS operation chances are good that any title released after launch will have the new firmware on them and will enable you to fix the problem without requiring a Wi-Fi connection.
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Show all comments (8)
Greg Wilcox Creator, Destroy All Fanboys! 8 years ago
@Jimmy - Oh, I know that, But I like to take every angle into consideration (even the ones game companies don't all think about). If you don't eat at McDonalds (I don't and haven't for years), you wouldn't know this. Of course, there's always Starbucks (but I don't go there, either although I did use Wi-Fi there once). My post was a few experiences I had years ago working in game retail.

There's always those small amount of customers that have zero clue about how to get even the simplest system running, don't have high speed connections and no idea where to go if they need one. They're usually the ones that save up over time and buy on day one (or the first week or so) for their kids, but have no idea about what they're getting into outside of they're about to drop rent money on a gift for an extra good kid.

Sample conversation (heavily edited, but I can a whole ten minute routine on this from memory):

Clerk: "Do you want to buy a game with that?"

Parent: "WHAT? (looks down at kid, who's smiling and bouncing up and down gleefully without a care in the world)... I need to spend MORE money on a game (sighs)... OK, how much?..."

After that, there's the explaining of how to set the thing up and telling them to register the system so they can contact customer support if something goes wrong or for any in-warranty repairs and the like. We didn't just shove product in a bag, grab the wallet and kick the customers out the door, but I can see some high-turnover shops doing the shady "extended warranty" crap just to squeeze a parent by making them think anything that happens they can't understand is worth that extra $50 a year or whatever (payable up front)...

Granted, the 3Ds offers up a big fat difference with its pack-in games (limited though they are), but we're talking about folks who see the local news mention only that $250 price tag and they think that's ALL they'll be spending when they walk into a retailer...
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Jim Webb Executive Editor/Community Director, E-mpire Ltd. Co.8 years ago
No doubt there are those cases but those are cases that are a problem regardless of what a console maker does. You could sell these kinds of people water and they'd wonder why it is wet.

And while many parents may be unaware of the Wi-Fi offered at most McD's, I'm fairly sure most game store clerks would be familiar with it. Any clueless parent bringing back their faulty 3DS will likely be clued into the fact upon returning and complaining.
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Yiannis Koumoutzelis Founder & Creative Director, Neriad Games8 years ago
Lol Greg that was the most extreme scenario i ever heard. Here's another one. And what if the buyer was a Bedouin prince who came for a visit to UK and now he went back to the desert and gave it as a gift to his 1st born child which is not eligible for flight until (according to his dad) he is 21 years old and grows a moustache? :D

Usually people who buy a game console have some sort of internet connection. They are not cut off from technology entirely as you describe. That situation sounded very 90s. There are so many places you can get wi-fi. Even when i didn't have i would go to a friend who had wi-fi and connect from there. (i did several times because animal crossing often had holiday gifts or because i wanted to play multiplayer Metroid Prime and later on other games. :D )
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Private Industry 8 years ago
I would be more worried about your main advertised feature giving people a headache compared to having to make a system update. :)
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Mike Reddy Course Tutor BSc Computer Game Development, University of South Wales8 years ago
Sadly, I updated straight away but started getting the black screen error after the 3DS ran out of juice in sleep mode. Now, only the second time it lost power - fully charged in streetpass mode, unopened it will not last all day :-( - it does the same until there is a reasonable charge in it. This looks to me like a power issue. Not happy!
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