Lead Community Management (m/w) based in Hamburg, Germany

Games Jobs - Community Management - UK & Europe

Job Title Lead Community Management (m/w) based in Hamburg, Germany
Job Category Community Manager,Community Coordinator
Job Description Goodgame Studios is Europe's fastest growing gaming company and one of Germany’s most successful technology businesses. With more than 900 employees at our headquarters in Hamburg we develop innovative online games which are played by more than 200 million players in 25 languages across more than 200 countries. Our talented, motivated team of experts and newcomers forms the basis of our success. Become a part of the success story and apply now!

As our Lead Community Management (m/f) you will be jointly responsible for managing and developing our Community Management. You will analyze our game forums and external presence, and will optimize our communication and interaction with our community. You will also coach our community managers and their moderators. In addition, you will develop our internal structures and processes to ensure a constant flow of information between departments, and help create a KPI system to allow better management and evaluation of the department.

Your job:     

  • Together with another Community Management Lead, manage our Community Management department, which will consist of 30+ community managers in the future    
  • Report directly to the Head of Customer Operations    
  • Develop strategies for community management, forums, social media platforms and related projects    
  • Recruit and develop our team leads and community managers: conduct candidate interviews and feedback meetings, and assess performance with the aim of improving efficiency and quality
  • Monitor, analyze and develop KPIs that are relevant to Community Management    
  • Your goal: Provide millions of registered players with customer care and encourage loyalty in internal and external communities


Your profile:     

  • Several years' leadership experience, ideally in gaming or a similar industry    
  • Extensive professional experience in community management
  • Motivational and natural leader with outstanding communication skills and excellent instincts for quality of service and user friendliness    
  • Very good analytical abilities and an understanding of KPIs and how to use them to optimize our online communities    
  • Passionate about (online) games and the internet      
  • Very good written and spoken English - German and other languages are an advantage   


We offer:

  • An exciting job where you can assume responsibility and develop professionally
  • A dynamic team with friendly, highly-qualified colleagues from all over the world
  • Strong, sustainable growth and fresh challenges every day
  • Flat hierarchies and short decision paths
  • A culture of mutual respect and an outstanding working environment
  • Further training with workshops, language courses and technical reference works, a healthy work-life balance, regular team events, sporting and leisure activities and much more!


Hamburg is one of the most beautiful cities in the world and provides a fantastic range of leisure activities as well as a great nightlife. A maritime atmosphere and its Hanseatic cosmopolitan flair enable an especially high quality of life – and safety. We will make relocating simple, help you find a flat, offer you a German course, and make it easy for you to get to know your new home town.

Your contact person for this job offer is Lena Boge.
We look forward to receiving your application (cover letter, your CV and references) as well as your salary requirements and earliest possible starting date, preferably through our online application form.

If you have questions regarding your application, please send an email to the following address: <a href="mailto:cmjobs@goodgamestudios.com">cmjobs@goodgamestudios.com

</a>Goodgame StudiosTheodorstraße 42-90, Haus 922761 Hamburg
Salary
Location Hamburg, Germany, UK & Europe
Job Category Community Management
Date posted 18/07/2014
Recruiter This job is advertised on behalf of Goodgame Studios using their internal reference .
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