Customer Service Lead (m/f)
|Job Title||Customer Service Lead (m/f)|
|Job Category||Community Management|
|Skills Required||Customer Service|
|Location||Germany, Hamburg, UK & Europe|
|Job Description||Goodgame Studios is the fastest-growing games company in Europe, and one of Germany’s most successful technology companies. With more than 500 staff, at our Hamburg offices we develop innovative online games played by over 150 million players in over 200 countries and in more than 20 languages worldwide. Our success is built on our talented and motivated team of experienced e-Business experts and dedicated newcomers. With our quantitative approach fueled by driving ambition, we strive to continually improve our products. We want to set new global standards in technology, product quality, sales and marketing.
We also want to maintain our strong growth — so we’re looking for entrepreneurial personalities who really want to make things happen. Become part of our success story — apply now!
As our Customer Service Lead, you will be responsible for the management and development of our Customer Services. You will analyze the tickets and processes in customer service and optimize the support form, including the FAQ, queues, responsibilities and workflows. Together with the Team Leads, you will also coach the agents in order to improve the quality and speed of responses — and consequently improve customer satisfaction. In addition, you’ll develop the internal structures and processes to ensure a steady flow of information within both Customer Services and other departments. And you will help to optimize our performance measurement system for the control and evaluation of the department.
If you do not want to miss this opportunity, send your complete application with salary expectations in a PDF file to firstname.lastname@example.org. Please include the keyword “Customer Service Lead” and the source details.
Find out more at www.goodgame.com/de/jobs/
Theodorstraße 42-90, Haus 11
|Recruiter||This job is advertised on behalf of Goodgame Studios using their internal reference .|
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