Game Master/Customer Support Representative (different languages) (m/f)

Games Jobs - QA / Localisation - Berlin

Job Title Game Master/Customer Support Representative (different languages) (m/f)
Skills Required Localisation
Job Description Aeria Games & Entertainment is the leader in free-to-play massively multiplayer online (MMO) games in North America, Latin America, and Europe. 

Since we started out in 2006, we have been leading the way in publishing online games through our offices in Santa Clara, Berlin, São Paulo and Tokyo. We are home to a community of over 45 million gamers and offer a diverse catalogue of titles including such hits as Shaiya, Last Chaos, Grand Fantasia, WolfTeam, and Eden Eternal.

We offer rewarding career opportunities, competitive salaries, and a fun work environment right in the heart of Berlin. Shiatsu massages, German and English lessons and a great team spirit are integral part of our inspiring company culture. If you have a passion for people and are looking for a challenge within a fast-growing startup – we are looking forward to your application as 

Game Master/Customer Support Representative (m/f)
English or French or Turkish

Your Responsibilities:
  • Communicate with customers to understand their needs and demands
  • Answer e-mail customer support tickets in a professional manner
  • Manage and promote in-game and forum events
  • Ensure that every player and character gets a bit of the spotlight
  • Write compelling error-free texts to increase player participation or sales
  • Maintain a fun and cooperative gaming community
  • Test and write bug reports for content in development
  • Evaluate upcoming games and provide feedback
  • Work in a team and share information across multiple international teams


Your Qualifications:
  • Mother tongue in English or Turkish or French 
  • <a></a>Experience in customer support
  • Experience with and passion for online or mobile games
  • Good English language skills
  • Experience in growing or moderating an online community is a plus
  • Ability to handle difficult customers in a polite, professional manner
  • Experience in sales is a plus
  • Willingness to work during peak gaming hours: nights, weekends, holidays
  • Passion for working in a startup environment within a performance-driven company


What we offer:
  • A casual, fun and energetic work environment in a fast-growing start-up in the very heart of Berlin (Kreuzberg)
  • A challenging job with lots of responsibility and freedom to grow professionally and acquire new skills
  • A competitive salary
  • A very international team of fun and passionate colleagues
  • Regular company parties, Shiatsu massages, German lessons and a proper gaming room


How to Apply:

We are looking forward to your application! Please click "Apply for this job" below to apply for this position.
Salary Based on Experience
Location Berlin
Job Category QA / Localisation
Date posted 27/05/2014
Recruiter This job is advertised on behalf of Aeria Games Europe GmbH using their internal reference local0465.
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