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Watchdog's PS3 repairs stunt falls flat

Thu 17 Sep 2009 8:13pm GMT / 4:13pm EDT / 1:13pm PDT
HardwarePublishing

'Fixed' consoles break weeks after repair; report points to "trapped gas" in hardware

Sony Computer Entertainment

Sony Computer Entertainment is a Japanese videogame company specialising in a variety of areas in the...

playstation.com

The BBC's flagship consumer show Watchdog has highlighted failure rates for the PlayStation 3 and the so-called 'yellow light of death', although attempts to fix consoles on behalf of disgruntled consumers backfired.

Watchdog established a repair team outside Sony's UK HQ earlier this month, complete with branded van, and filmed 11 users getting their consoles repaired for free. During the show tonight, it admitted four of those consoles repaired by "experts" were no longer working.

Earlier today Sony issued a six page report to GamesIndustry.biz defending technical and warranty support for the PlayStation 3 console, ahead of the Watchdog broadcast.

GamesIndustry.biz understands Sony declined to appear on the show due to concerns the tone of the programme would ridicule its defence and it would not receive fair treatment.

During the show, the report claimed the PlayStation 3 costs "400" and with repair will total "528" according to show presenter Anne Robinson, who also said "thousands upon thousands" had broken.

Also included in the segment was an x-ray of the PlayStation 3 showing "trapped gas", although no explanation of this was offered.

Sony's UK MD Ray Maguire said earlier today that of all the faults reported to Sony's customer complaints and warranty database, yellow light issues account for "less than one half of one per cent of units."

Sony's warranty for the PlayStation 3 is for one year since purchase, and repairs for any faults after that cost GBP 128.

Although the BBC report lacked credibility, Sony will be unhappy with any bad press in a month that has seen PlayStation 3 sales turn a corner following the release of a new model console and a lowering of the retail price.

2 Comments

Anne Robinson hasn't presented Watchdog since 2001!

Posted:5 years ago

#1

David Amor CEO, Picnic Games

25 22 0.9
Must have been Anne's twin who presented the show last night then. Keep up Richard.

It was a really poorly researched piece. Entertainment posing as consumer affairs.

Posted:5 years ago

#2

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