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Mythic: EA "know nothing about launching MMOs in Europe"

Tue 16 Sep 2008 2:00pm GMT / 10:00am EDT / 7:00am PDT
Publishing

"...Unless it's spending lots of money to close them down," says creative director Paul Barnett on week of WAR release

Mythic Entertainment

Formed in October 1995 by Rob Denton and Mark Jacobs, Mythic is most well known for Dark Age of Camelot....

mythicentertainment....

In the week of the release of the highly anticipated Warhammer Online: Age of Reckoning MMO, the game's creative director has spoken frankly of the decision to partner with GOA in Europe, rather than developer Mythic's parent company Electronic Arts.

GOA has over nine year's experience working with massively multiplayer online games in Europe, experience that Electronic Arts could not hope to replicate, said Mythic's Paul Barnett in an interview with our sister site Eurogamer.net.

"GOA did it with Dark Age of Camelot and they've done it really well. They've done it in a very European way, but they've done it very well, and it's more of the same," Barnett said of the company's ability to handle the roll-out across multiple regions.

"EA couldn't have done it, what the hell would EA know about it? They know nothing about launching MMOs in Europe, unless it's spending lots of money closing them down I suppose."

The game's open beta began earlier this month, but GOA was forced to publicly apologise as account registration and authentication issues stopped new players from joining the game.

Barnett said that the initial struggles were obviously a problem, but now the game is finally up and running – consumers who pre-ordered the game have been able to download and begin playing it since Sunday – the developer is happy it's being well-received in Europe.

"You might as well give it to a company that you've got a history with, that you respect and understand," detailed Barnett.

"Sometimes, like any good relationship, it goes really well and sometimes it has ups and downs. It was unfortunate with the validation of the open beta, we could have done without that nonsense. But on the other hand, you know, the servers are up, they work, the whole of Europe knows the game's coming, it's for sale and it feels great.

Mythic announced today that 1.5 million copies of the game have been pre-ordered ahead of the release on Thursday, setting a PC record for Electronic Arts.

Elsewhere in the interview, Barnett said that he would personally like to see one million subscribers to the game in its first twelve months.

1 Comment

We not only fell victim to the authentication problems with pre-order keys, the download speed and availability to download the game was pathetic. On top of that, we were given a regular version pre-order key NOT the collector's edition pre-order for the product which we ordered, and two days after the collector's edition head start began, we are STILL waiting for a collector's edition pre-order key to be emailed to us.

EB Games used the cop-out of "we weren't sent any CE pre-order packages" - even though every other game we'd pre-ordered as a CE, resulted in a CE pre-order package, such as all of the Guild Wars titles. Calling EB Games' telephone support has so far been no help. First I was told the key would be sent in "2-3 hours" which it wasn't. When I called back the next day, I was told that the email the key was to be sent to wasn't in their database but the CSR would add it immediately. However, it could take up to 24 hours to send the key. It's well past 24 hours, still no key.

Emailing the support address for Mythic two days ago resulted in an automated "it could take up to 72 hours for a reply" auto-response. Emailing EB Games' support resulted in an automated response saying it would be 24-48 hours before we received any response. Going to EA's support for Warhammer bounces you right back to Mythic's site. So here we are at the start of the regular version head start, my son is now in the game (which he is thoroughly enjoying), he does not have the CE special weapons and didn't get the early head start which we paid for.

Posted:6 years ago

#1

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