Sections

GameStop suspends its unlimited used games program

The PowerPass program has been "temporarily paused" - customers who purchased a pass will get refunds

According to a report in Kotaku today, GameStop is reconsidering its unlimited used games program, PowerPass. A spokesperson said that the retailer has "elected to temporarily pause the roll out of the new PowerPass subscription service, based on a few program limitations we have identified. We feel this is the right thing to do for now to ensure we are able to provide our guests an exceptional service."

GameStop employees indicated to Kotaku that they were instructed to pull down all signage involving the program and store it in their backrooms. The PowerPass program was designed to give customers unlimited access to used games for a period of six months, effectively treating GameStop like a library for video games. It's not entirely clear why GameStop has suspended the program. Some of the retailer's employees speculated that GameStop's computers were too old to handle it.

For customers who have already purchased the PowerPass, GameStop wants to make things right. A spokesperson commented, "For those guests who have already purchased the service, we will allow them to bring the pass, and video game they have checked-out, back to receive a full refund. In addition, we will allow them to pick out any Pre-Owned game for free."

There's no word on when the program will be reinstated, if at all.

Related stories

GameStop holiday sales jump 11%

Nintendo Switch and Xbox One X drive hardware sales up 38%; used game sales down 8% as customer spending shifts to new games, collectibles

By Brendan Sinclair

Can games retail survive 2018?

Nintendo Switch and Red Dead Redemption 2 will prove crucial in what may be a tough year for shops

By Christopher Dring

Latest comments

Sign in to contribute

Need an account? Register now.