HTC acknowledges Vive shipping problems

Company working to resolve "multiple issues" since it began sending out VR headset, but insists nothing is delayed

The first steps into a new era of virtual reality have included a few stumbles. Earlier this week, Oculus apologized for shipping delays with the Rift VR headset, and today HTC confirmed on the company blog that it had been having its own headaches with headset distribution since the Vive headset launched on Monday.

"We understand that multiple issues have arisen in the past two days and we are working hard to resolve them as quickly and efficiently as possible," the post read. "We appreciate your patience as we identify these issues and work to solve them."

While Oculus blamed Rift delays on an "unexpected component shortage," HTC gave no indication as to why it is having issues with the Vive. The company did affirm that headsets should still be sent out to customers in the same month they were originally promised when the order was placed.

Despite the issues--which have included orders being shipped out of order and with the wrong shipping speed--HTC emphasized that "Vive order fulfillment is on track without delays."

Related stories

HTC Vive giving devs 100% of Viveport revenue for holidays

Company also increasing rev share on Viveport Arcade Manager and leading $4m investment into VRChat

By James Brightman

HTC to further support Vive following $1.1 billion Google deal

Cash made from selling mobile staff to Google will partly be used to fund growth in VR and AR

By Matthew Handrahan

Latest comments

Sign in to contribute

Need an account? Register now.