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Retail

Codemasters offers refunds for PC port of mobile Colin McRae

Codemasters offers refunds for PC port of mobile Colin McRae

Wed 06 Aug 2014 7:04am GMT / 3:04am EDT / 12:04am PDT
RetailPublishing

Fans upset by game which they thought was HD version of classic racer

Codemasters

Taken from MobyGames.com:

Codemasters develops and publishes video games for Sony, Nintendo and Microsoft...

codemasters.com

Codemasters is offering customers who bought its recent Colin McRae Racing game on Steam a full refund after they expressed anger at what they felt was a misleading description of the game.

Listed simply as Colin McRae Rally, the game's description initially failed to mention that it was a port of a recent mobile version, rather than the PlayStation-era classic. Whilst there was nothing to explicitly indicate that the game was an HD reboot of the original, there was nothing to suggest directly that it wasn't, either, but enough customers made that inference to force Codemasters to clarify.

"At Codemasters, we care about our customers and pride ourselves on listening to our community," reads a post from Codemasters on Steam.

"We understand that some people who bought Colin McRae Rally on Steam are upset and feel that it isn't the game they thought it would be. We have now updated the product description for clarification.

"Furthermore, as an act of good faith, we have worked with Valve to enable anyone that bought the game to claim a refund. The ability to refund will be available until the 19th August.

"To process a refund, please go to your account transactions page and you will see a 'Refund' button for Colin McRae Rally. We hope this goes some way to restoring any lost faith and thank you as always, for your continued support."

Customers have until August 19 to obtain their refunds.

3 Comments

Alfonso Sexto Lead Tester, Ubisoft Germany

846 732 0.9
Wonderful choice in that photo, Dan, made my morning ;)

Posted:4 months ago

#1
Great that Codies' is addressing the problem they caused - but this report seems to avoid the painful facts:

"...Fans upset by game which they thought was HD version of classic racer..."

They were "told" that it was a HD version of the PC in advertising/marketing that could have been seen as being written to deceive buyers - and there is speculation that this move to return money was forced on them by the possibility of STEAM censure - though GI.biz seems to have missed that?

This seems to have been written as a fluff piece – without the level of independent reported expected, seeming to be in support of Codies’ with comments such as:

“…Whilst there was nothing to explicitly indicate that the game was an HD reboot of the original…”

Taken directly from the STEAM buyer information “…content from the 90% Metacritic rated Colin McRae…” – for a much more eloquent evaluation of the game see this video:

http://www.nerdcubed.co.uk/videos/nerdcubed-hell-colin-mcrae-rally/

Posted:4 months ago

#2

Steve Wetz Reviewer/Assistant Editor, Gamer's Glance

213 529 2.5
I am glad that Codemasters is actually acknowledging this, instead of pulling an EA and either a) claiming their customers like being treated this way or b) sticking their fingers in their ears while humming.

But Kevin is right, the Steam information is deliberately misleading. And that should have been addressed. No part of this game is an HD remake of a game which got a score of 90 on Metacritic; it's a remake of the mobile, poorly rated game.

Posted:4 months ago

#3

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