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Nintendo apologises for holiday eShop outages

Access problems and Pokémon Bank delays attributed to high traffic

Nintendo has issued an apology to customers over the eShop outages experienced over the Christmas period, attributing the service downtime to high volumes of traffic. As a result of the problems, the publisher also delayed the launch of the Pokémon Bank and Poké Transporter apps, originally due to go live on December 27.

"Hi, everyone. We're aware that some of you are encountering issues with eShop and creating NNIDs," read a statement released on Christmas day. "Our team is working hard to resolve them, and we are truly sorry for any inconvenience. We will continue to post updates here. Thank you for your patience!"

A later tweet announced that, to adjust to the high levels of traffic caused by customers activating devices and opening Nintendo accounts, the services would be switched off for a while.

An announcement on the company's customer support website clarified the issue further.

"Nintendo and The Pokémon Company International have postponed the launch of Pokémon Bank and Poké Transporter - two software applications that were originally scheduled to launch for Nintendo 3DS on Dec. 27 - due to a large volume of traffic to the Nintendo Network service. Due to the high traffic, players are having trouble setting up Nintendo Network IDs and downloading content in the Nintendo eShop on both Wii U and Nintendo 3DS. We truly regret the inconvenience, and wish to reassure everyone that providing a solution is our top priority. We apologize for the delay and thank you for your continued patience."

Whilst platform holders have not yet made absolute figures available for hardware sales over Christmas, some sources have posited that the Wii U outsold the Xbox One, with the 3DS shifting an enormous number of units. Nintendo has been contacted for confirmation of holiday hardware sales.

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Latest comments (8)

James Wells Gaming Contributor - digboston.com 2 years ago
Kinda funny- my wife gave me a 3DS for my birthday this year. I woke up on 12/29 and opened it mere hours after this network issue was resolved. +1 for timing?
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Neil Young Programmer, Rebellion Developments2 years ago
"some sources have posited that the Wii U outsold the Xbox One"

Impressive turnaround if true.
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Greg Wilcox Creator, Destroy All Fanboys! 2 years ago
Hmmmm... "some sources have posited that the Wii U outsold the Xbox One" means this will absolutely need confirmation at some point. That said, I've notice that since it launched the GameStop near me was never actually sold out of Xbox One systems. They've had a sign in the window saying they have them in stock and when I walk in to ask on occasion, I see them behind the counter first.
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Jamie Read 3D Artist, Neon Play Ltd2 years ago
I managed to purchase a Wii U yesterday, but a lot of places with good value bundles have sold out. Seems positive.
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Paul Jace Merchandiser 2 years ago
some sources have posited that the Wii U outsold the Xbox One
From what I read the other day it appears that the Wii U may have outsold the Xbox One globally for a period of one week. So bascially when you factor in all the countries that sell the Wii U and all the countries that sell the Xbox One so far the Wii U was said to have outsold the Xbox One during last week. As far as the US is concerned I seriously doubt the Wii U outsold the Xbox One for the month of December but the good news is that we only need to wait another week to find out one way or the other.

I'm not surprised that Nintendo had outages during the holidays. This is a common occurence for all systems, especially during huge launches such as a new Call of Duty or Halo game. The thing I find a bit disturbing is that it seems more and more these days that companies are taking down entire segments of their network in order to fix an issue instead of using the more typical patch solution. This can be pretty inconvient to people with limited entertainment time to spend. But if it works to fix the issue than I guess thats all that matters ultimately.
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Neil Young Programmer, Rebellion Developments2 years ago
Looks like the source was vgchartz, who have since revised their chart for that week, putting the wiiu just behind the xbox one.
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Andrew Watson Tools Programmer 2 years ago
I don't know how on earth anyone thought releasing pokemon bank/transporter -- which by themselves would be extremely popular -- right around christmas of all times was a good idea.
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Chris Madsen2 years ago
what I don't understand that the pokemon bank is still not up and no news has been made on when it is gonna be released...
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