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Xbox servers temporarily down on eve of Xbox One launch

Xbox servers temporarily down on eve of Xbox One launch

Thu 21 Nov 2013 10:49pm GMT / 5:49pm EST / 2:49pm PST
Online

Xbox Live, Xbox.com and just about everything Xbox appears to be offline for unknown reasons right now [UPDATE: It's back online now and MS investigating]

Update 2: “Microsoft can confirm that all online services have been restored. We are investigating the root cause of the disruption and will continue to keep customers updated as information becomes available,” a Microsoft spokesperson told us this evening.

Update: Although it's still unclear what happened, Xbox.com and related servers appear to be online and functioning normally again. Crisis averted... we think. We'll be sure to update again if Microsoft explains what caused the downtime.

Original story:

With mere hours to go before the very first Xbox One sale in the US, it appears that everything Xbox related has gone offline. Xbox.com won't load, Xbox Live looks to be down, Outlook.com is down, and more. The timing of everything going down is ominous, to say the least. At 11PM Eastern, SpikeTV, Xbox Live and Xbox.com are scheduled to air a special on the Xbox One launch. On top of that, when the clock strikes midnight, many gamers will be walking away with new Xbox One units that require a massive day one update before they can be used.

We've reached out to several Xbox PR representatives about the downtime, whether Microsoft is the victim of an attack or if it's some scheduled maintenance perhaps.

4 Comments

Patrick Frost
QA Project Monitor

396 195 0.5
From a bit of diagnostics, it seems that all of the name servers that directly carried the A record for xbox.com went down. That's all 5 of them.

Posted:10 months ago

#1

Paul Jace
Merchandiser

926 1,382 1.5
I didn't have that problem today. The only thing that happened to me was I was watching a dvd on my 360 a few hours ago. When I was finished I went to the dashboard but was no longer signed into XBL. So I resigned in and had no other connection problems. Tonight theres probably going to be some issues though.

Posted:10 months ago

#2

Greg Wilcox
Creator, Destroy All Fanboys!

2,177 1,125 0.5
Hm. Perhaps it was merely a few last minute adjustments on Microsoft's end? I mean, right now a few too many people are home from picking up that day one box and updating away, so everything needs to be "perfect"...

Posted:10 months ago

#3
with the cloud centric global roll out, it might just be a bit trickier than anyone anticipated. I suspect the real live data/work begins now

Posted:10 months ago

#4

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