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EA offering money back guarantee for Origin purchases

EA offering money back guarantee for Origin purchases

Tue 20 Aug 2013 8:53am GMT / 4:53am EDT / 1:53am PDT
OnlinePublisher

Publisher granting refunds within 24 hours of playing or 7 days of purchase

In the ongoing war for digital download custom, EA has announced a scheme which will offer players refunds for Origin purchases which they are not satisfied with.

The scheme will be live in 20 territories by the end of today and globally by the end of the week. Some restrictions apply, but EA is emphasising the system's simplicity.

"You may return EA full game downloads purchased on Origin for a full refund," the statement reads, "within 24 hours after you first launch the game, within seven days from when you purchased it, or within the first seven days after the game's release date if you pre-ordered it (whichever of these conditions happens first).

"If something doesn't work out-you aren't riveted by the storyline, or sucked in by the action, or even just if the game doesn't play well with your video card we've got your back.

"Requesting a refund is quick and easy. Just visit your order history and click the 'request a refund' link next to your recent purchase, answer a few quick questions, and we'll take it from there."

Full details of the scheme are available here.

10 Comments

James Berg Games User Researcher, EA Canada

178 227 1.3
C'mon Dan, "scheme"? This is great news for gamers, hardly some kind of scheme.

Posted:A year ago

#1

Morville O'Driscoll Blogger & Critic

1,593 1,448 0.9
I think the use of the word "scheme" is entirely valid there. It does have both negative and positive connotations, but the first thought I have when someone says it is Pension Scheme ( en.wikipedia.org/w/index.php?title=Pension_scheme&redirect=no ), which is, I think we'll all agree, positive. :)

And, more on-topic, I think it's a good idea. Even physical stores don't offer refunds on purchases once the game is unwrapped, so EA is definitely to be applauded for this.

Edited 2 times. Last edit by Morville O'Driscoll on 20th August 2013 5:54pm

Posted:A year ago

#2

Nicholas Pantazis Senior Editor, VGChartz Ltd

1,020 1,467 1.4
@ James I agree with Morville I don't think he was trying to imply anything negative. Congrats to EA, it's a good idea.

Posted:A year ago

#3

Andreia Quinta Creative & People Photographer, Studio52 London

227 604 2.7
This is a brilliant idea, I wish Steam had this implemented, I know I have at least a couple of games I'd return within that time frame due to pure 'it-sucks' factor.

Posted:A year ago

#4

Greg Wilcox Creator, Destroy All Fanboys!

2,193 1,170 0.5
Hmm... let me be the doomsayer here and predict abuse of this by some folks in the same way there are "serial returners" in other forms of retail. In theory, it's excellent, but I think we'll see people who don't read system requirements and own lousy computers buying games and getting pissy because it's their fault and not EA's that the game won't run.

As for some of the other issues... yikes. Imagine the people who buy a game only to hear it's "too short" from a friend or in a review. Then again, those questions Origin asks should make for an interesting article someone will write about soon enough. Not me, as I don't use Origin at all...

Posted:A year ago

#5

Paul Jace Merchandiser

942 1,428 1.5
This is a good move for EA in their never-ending quest to topple Steam.

@Greg--This is very similiar to Gamestop's 7 day return policy on used games and while some might call constantly returning games "abusing the system" they are actually using the system exactly as it was meant to be used. Gamestop regularly tries to persuade customers to buy used as opposed to buying new with the words "if you don't like it you can bring it back for a full return within 7 days" and here in the article the EA rep basically says the same thing:
"If something doesn't work out-you aren't riveted by the storyline, or sucked in by the action, or even just if the game doesn't play well with your video card we've got your back.
I'd say this looks like a win-win for EA and PC gamers.

Edited 1 times. Last edit by Paul Jace on 21st August 2013 1:53am

Posted:A year ago

#6

Greg Wilcox Creator, Destroy All Fanboys!

2,193 1,170 0.5
Oh... and imagine if this was rolled out for the Sim City launch? Hooo boy. Also, I'm taking this means that future Origin releases will be PERFECT and not require a single patch because people WILL want to return a day one purchase if it's a glitchy mess (even if there's a patch coming the same day or week)...

Posted:A year ago

#7

Andreia Quinta Creative & People Photographer, Studio52 London

227 604 2.7
Oh... and imagine if this was rolled out for the Sim City launch? Hooo boy.
Know what Greg, I bet this whole scheme was born precisely because of it.
EA is apparently starting to learn how to please customers, and I'm not sure if I should be happy or scared!

Posted:A year ago

#8

James Prendergast Research Chemist

735 432 0.6
24 hours isn't much time to really return a game. Sim City had problems at launch, sure, but no one knew for certain these wouldn't be fixed in a couple of days. What classifies as "play"? Trying to execute the application, getting knocked back from the servers due to load (or whatever else).... or is it actually playing the game?

Posted:A year ago

#9

Thomas Dolby Project Manager / Lead Programmer, Ai Solve

340 292 0.9
I give them a lot of praise for this. It's a big step just to try this out, I can't help but feel it'll be abused though. There are some singleplayer experiences out there that have less than 8 hours of gameplay, there doesn't seem to be anything stopping someone from buying the game, then doing a marathon session and returning it, effectively playing the game for free. I'm guessing they've probably thought of this though, so I imagine there's some small print somewhere that stops things like this from happening.

Edit:
Just saw in the small print: "Refunds may not be supported where Electronic Arts detects fraud or abuse of the refund process". Looks like they could look at your play time within a game to catch you out on this one. I'd say the terms seem very fair, let's hope it works out for all involved.

Edited 1 times. Last edit by Thomas Dolby on 21st August 2013 1:12pm

Posted:A year ago

#10

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