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Ni no Kuni special edition oversold, customer orders cancelled

Ni no Kuni special edition oversold, customer orders cancelled

Fri 25 Jan 2013 4:03am GMT / 11:03pm EST / 8:03pm PST

Avid fans are having trouble getting ahold of Namco Bandai's newest RPG

Some customers who pre-ordered the Wizard's Edition of Namco Bandai's Ni no Kuni: Wrath of the White Witch are having their orders cancelled by distributor Digital River. Many fans are outraged as it's difficult to even find a copy of the game's regular edition at many retail outlets. Namco Bandai's online store is currently sold out of the regular edition, which is a sore point for users who received a $20 coupon for their cancelled orders.

"We apologize for the discrepancies you may have encountered with your order of Namco Bandai's Ni no Kuni: Wrath of the White Witch - Wizard's Edition. As one of our valued customers, we want to assure you that a Digital River representative will be reaching out to you individually via email to address your specific issue. We sincerely appreciate your patience as we work through this situation," said Digital River in a statement on Namco Bandai's forum.

wizard

What some customers should have received.

"Due to an error in our ordering system, the available inventory of Wizard's Edition was oversold by mistake. We want you to know that Digital River does not take this situation lightly. We are implementing process improvements to prevent this issue from happening again and are committed to regaining your trust."

GamesIndustry International has reached out to Namco Bandai for comment.

7 Comments

Jason Alexander
QA - Senior Tester

20 15 0.8
Studio GihIbli is the god of anime with millions of anime fans worldwide including myself I am happy to see this stuff happen

Edited 1 times. Last edit by Jason Alexander on 25th January 2013 5:34am

Posted:A year ago

#1

Greg Wilcox
Creator, Destroy All Fanboys!

2,174 1,124 0.5
Oh, indeed it's fantastic news that the game is selling out, but in terms of the Wizard Edition, it's actually a tiny bit sloppy, as Namco Bandai had a "Ninostarter" pre-order program in effect that determined what was going to be in that special edition based on how many pre-orders were taken.

http://ninostarter.com/goals

So, yes... they should have not only produced enough of them, they should have made more to sell direct from their online shop after the pre-order period passed if the response was so great. Here's a case where outraged fans have a reason to be (for a change).

I do hope they can get out more of those boxes, as I went to buy the standard edition at a GameStop near me and it was sold out. Granted, I understand the store didn't get many copies in the first place, but this seems to be selling a lot better than Xenoblade Chronicles, which the shop near me had a load of a few days after release. Then again, the Wii section in general there is a bit overcrowded...

Ah well... I've got a bunch of games to play, so I can wait. Hopefully, this won't end up as an overpriced eBay purchase and we see more on store shelves...

Edited 1 times. Last edit by Greg Wilcox on 25th January 2013 7:08am

Posted:A year ago

#2
I wonder if the other online retailers will honour their Pre orders or is it localised just to narco bandais online shop

Posted:A year ago

#3

Isaac Kirby
Studying Computer Games Development

40 37 0.9
I ordered the collectors edition from Zavvi online for my Birthday. This is horrible news and i hope this does not affect other stores pre-orders. I must now watch my inbox with dread.
However, this should not have been a problem, not only do they have the Ghibli fans waiting for this, but fans of JRPGs (Level 5 recently being tied to Dragon Quest development). The anticipated lack of anticipation was very wide of the mark for this game. I can only hope this is an isolated incident and not to become the norm for "Specialised Localisations".

Posted:A year ago

#4
Localised welsh Drippy will become a new well loved character. well like Tidy!

Posted:A year ago

#5

Sam Maxted
Journalist / Community / Support

155 65 0.4
Isaac: Hopefully you won't have an issue with Zavvi. Every order I've placed with them has been late or never arrived, they've lied to me on at lease one occasion and tried to bribe me into removing negative feedback I left for them as a reseller on Play's website...

Posted:A year ago

#6

Isaac Kirby
Studying Computer Games Development

40 37 0.9
Yesterday i recieved an Email from Zavvi saying my order was ready to ship (pending a payment issue). I hope this is the same for others who ordered from retailers. Will be interesting to see if this is a ploy to "cancel" an order stealthily though.

Posted:A year ago

#7

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