Capcom has responded to complaints about Street Fighter x Tekken, with fans calling out the company for having purchasable content locked on the retail disc. Hackers have been able to access and make playable all fourteen DLC characters, even though Capcom doesn't plan to release twelve of those characters until later in 2012. The publisher believes that there's "no distinction" between unlocked on-disc content and downloadable content. Its reply to consumers instead points to the value of the content accessible without any further purchases.
"At Capcom, we value our customers and make every effort to resolve customer complaints. We are sorry to hear that [censored] was so disappointed with the Street Fighter x Tekken game (''SFxT''), and would like to respond to his complaints," Capcom writes in response to Better Business Bureau complaints.
"SFxT has an enormous amount of content, fully developed and available for play and enjoyment immediately on-disc. Given the 38 characters available for full play, as well as multiple play modes, SFxT provides great value for all players from day one. While Capcom is sorry that some of its fans are not happy about the chosen method of delivery for the DLC, we believe that this method will provide more flexible and efficient gameplay throughout the game's lifecycle."
"There is effectively no distinction between the DLC being ''locked'' behind the disc and available for unlocking at a later date, or being available through a full download at a later date, other than delivery mechanism," the statement continues.
It's a response that will probably not calm many fans, and it does not cover promised features that are completely absent, like the pair play mode on the Xbox 360 version.