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Retail

GAME: We have no immediate stock problems, staff are being paid

Wed 01 Feb 2012 12:56pm GMT / 7:56am EST / 4:56am PST
Retail

Retailer denies spurious claims that Friday's new releases won't be on sale

UK retailer GAME has denied reports that it will not be stocking Friday's new releases in its stores, reassuring customers that it has no immediate problems with obtaining stock.

Stories had arisen which suggested that GAME's recent problems with credit insurance had lead to it not being able to pay for stock, which publishers were demanding cash in advance for, rather than offering it on the usual sale-or-return basis.

Some media outlets had also suggested that acquisition of stock would be a long term problem, as well as claiming that staff at the retailer's stores had not been paid.

But GAME spokesperson Simon Soffe has denied all three of those claims to GamesIndustry.biz, issuing a statement which echoes that given to sister site Eurogamer.

"This week's big releases are currently all being processed through our system ready for launch on Friday as planned, including Metal Gear Solid: HD Collection, Final Fantasy XIII-2 and Soul Calibur V, which will all be available in stores and online," Soffe clarified.

"We are continuing to work closely with our industry partners and have big plans for further exciting launches.

"Claims regarding colleagues not being paid are untrue: all colleagues who are paid monthly were paid yesterday (31 January)."

The issue of credit insurance is a murkier one, but Soffe was quick to reassure that he foresaw no issues in the near future with securing stock, saying that the chain's industry and retail partners were working collaboratively with the retailer to overcome the difficulties currently facing the company.

23 Comments

Peter Dwyer
Games Designer/Developer

481 290 0.6
Funny that because I couldn't find a single Resident Evil Revelations in any game store and I'm in london. This was on the day of release too unless it was delayed and I didn't notice.

Posted:2 years ago

#1
Wasn't it the need to pay for stock up front that killed Zavvi?

Perhaps if Game hadn't pursued such an aggressive pre-owned policy, it might have more friends in the industry to help it right now. Be interesting to see what happens.

Posted:2 years ago

#2

Bruce Everiss
Marketing Consultant

1,692 594 0.4
Monthly staff paid on the very last day of the month!

Posted:2 years ago

#3

Ben Pilgrim
Studying Media and Public Relations

19 0 0.0
In reply to Fran there many of the bigger publishers now who do not give the online play that comes with a brand new copy of a game in a preowned game, so they are now making more money from that and from the recommendation that staff make when informing people that a brand new copy will allow online play.

Posted:2 years ago

#4
I've never once heard a member of staff mention that a new copy will allow online play and the preowned won't. Not saying they don't mention it, just that I've never heard it.

Posted:2 years ago

#5
I agree Fran - I recently did a walk in and bought Mario Kart 7 for my lad who didn't want to wait for it to arrive via post - and they were very, very keen to explain how I could trade it back in when I was finished with it.

Posted:2 years ago

#6

Edited 1 times. Last edit by Fran Mulhern on 1st February 2012 3:45pm

Posted:2 years ago

#7

Jim Webb
Executive Editor/Community Director

2,266 2,403 1.1
Fran, your anecdote mimics the situation in the US with GameStop. It's all about the used sale.

Posted:2 years ago

#8

Gregory Keenan

102 11 0.1
The pre-owned drive (to me) came at the same time they stopped having large PC game sections. Mabey because allot of PC games can't be re-sold. However this also lead to me buying games via steam more as at least they always have a game day 1 for PC - and so the cycle continues

Posted:2 years ago

#9

Drew Dewsall
Editor

11 0 0.0
I have also noticed a huge lack of Resident Evil. Although this also seems to be in HMV as well. It could be that Capcom or more likely Nintendo seriously understocked the UK as always. Or it could be that if Game did not take delivery of stock then HMV would have sold out also.

When I asked in HMV they said they only received one copy. I simply do not get Nintendo, when will they ever learn?

Posted:2 years ago

#10

John Donnelly
Quality Assurance

313 38 0.1
Drew, it would be to Capcom to set the numbers for the initial production runs not Nintendo.
Then it would be up to the retailers to distribute the copies via their internal channels so again its not down to Nintendo.
The retailers would be the ones to ask for X copies of a title and who gets what is down to the B2B relationsips between Capcom and the retailers or distributution partners.
Its possible someone like Amazon got the bulk of the copies instead of the highstreet chains leading toa fake shortage.

Posted:2 years ago

#11

James Verity

132 25 0.2
if Game is having Money problems, dosnt that mean it'll bring Gamestation down too... are they not the same group of companies...

Posted:2 years ago

#12

Private
VIdeo Games

103 14 0.1

Posted:2 years ago

#13

Iain McNulty
Software / Game Developer

26 17 0.7
"This week's big releases are currently all being processed through our system ready for launch on Friday as planned, including Metal Gear Solid: HD Collection, Final Fantasy XIII-2 and Soul Calibur V, which will all be available in stores and online,"

Blatant lie. Metal Gear Solid HD collection is NOT available online at Game.co.uk, and from what I gather will only be available via pre-order in-store, and is not being stocked on-shelf.

Any chance of GameIndustry asking Game why that is the case, and why they have said it is available online when it is not?

Posted:2 years ago

#14

Luis De Mendonca
Service Desk Manager

5 2 0.4
I was in a Game store about 2 days before Christmas 2011. I heard a customer asking an assistant if they had any copies of Modern Warfare 3. She was told they had sold out. I couldn't believe it. How can a game specialist store sell out of one of the biggest games of the year.

Posted:2 years ago

#15

Peter Howell
Studying Ph.D Research Programme - Computer Games Technology

8 0 0.0
I've also noticed an odd lack of both Revelations and also of Starfox 3D (released a little while ago I know, but should still be readily findable on the new 3DS games shelf. The store in Cardiff had one lonesome Starfox copy. In the preowned section (lovingly filed with the standard DS titles, way to differentiate there Game... but I digress also), for more money than a new copy now costs elsewhere.

Guess I'll be getting the new copy and giving some of my money to the developer. Now, to find Revelations...

Posted:2 years ago

#16
The last time I bought a game from Game was 2004. I got Spiderman 2 for my PS2, I spend 55 euros and they gave me a T-shirt, that was the last time I spend 50+ euro in a video game and bought a game from Game!

Posted:2 years ago

#17

Ricky Hodgson
Studying BA (Hons) Computer Games and Visual Effects

27 0 0.0
I cant find any games I ever want in... GAME.

Gamestation used to be good for having a bigger catalogue of games but then game bought them.. and they became GAME V2.

Dreadful store nowdays. Cant believe they are still at it.

As above I haven't bought a game in GAME in a good 3 years now.

Posted:2 years ago

#18

Kingman Cheng
Illustrator and Animator

951 180 0.2
Funny seeing as this follows the removal of Metal Gear Solid: HD Collection from the online website and also apparently Mass Effect 3 pre-orders are being turned away.

Posted:2 years ago

#19

Anders Alcen

5 0 0.0
At least where I live (Nottingham) the opening times of the GAME store is also a problem. If I go to the store say around 5:30 pm they have already half-closed the store! I would say as a suggestion to GAME that they should focus on having open until later hours, since according to recent studies most gamers are not just young kids anymore but grown-ups with jobs and families (ie, which can not go and shop in the middle of the day...).

I have always wondered this about the retail/shop business: Why do you open so early? Except for the occasional food item and breakfast, not so many people go shopping before 12 anyway. I would suggest opening at around 11:30 am and close at around 7 pm.

Posted:2 years ago

#20

Morville O'Driscoll
Games Blogger & Journalist

1,530 1,330 0.9
@ Anders

Yeah, that is weird. Presumably it used to be that the stay-at-home parent would drop the kids off at school, and then shop. Add that to students and people on benefits with a bit of spare cash, and it would make sense to open at 9/half 9. Nowadays though, with the economic downturn? The only people with money to spend on gaming are those in a job, and since all the stores are closed by the time they finish work, they probably just shop on Amazon.

Posted:2 years ago

#21

David Hodgson
Studying Computer Science

5 0 0.0
Pretty much every shop on a high street closes at the same time every week day, so the last two comments suggests all shops should have no customers because everyone is at work, which is clearly not the case. Personally I think online is just much more convenient anyway so I would rarely go into an actual store, or maybe I would browse around at a 24 hour Tesco.

Posted:2 years ago

#22

Sean Ferrol
Podcast Host & Creator

3 0 0.0
@Fran etc, having worked there, I explained online passes to everyone interested in buying the games that require them (primarily EA and THQ), in fact during my tenure we had the online passes to sell too. So you just have a low quality staffing in your local GAME, phone up their head office, complain and they'll be swapped quickly.

Incidentally, I lost my job due to a local GameStation closing down and merging so...

Not a good place to be in financially.

Posted:2 years ago

#23

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