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Retail

Game ends pre owned sales of Xbox 360

Mon 05 Sep 2011 2:09pm GMT / 10:09am EDT / 7:09am PDT
RetailHardware

Retailer blames lack of demand, sources suggest failure rate also a factor

Retailer Game and its subsidiary Gamestation will no longer sell second hand the Core, Arcade or 20GB non-HDMI models of the Xbox 360 console.

A Game spokesperson told Eurogamer the decision was based on falling demand for the Microsoft hardware, but an internal Gamestation memo acquired by Eurogamer suggested otherwise.

"As of Saturday 3rd September we will not be selling Pre-owned Xbox 360 Cores, Arcades and 20GB non HDMIs. This is due to the high failure rate of the console and the difficulty and cost of repairing them."

"We will continue to trade these consoles in but they will need to be sent back to the DC as a regular faulty return where they will exit the business."

Microsoft has struggled with the consoles notorious "red ring of death," and in 2007 extended its warranty programme for the machine by three years.

In July financial reports revealed that sales of the Xbox 360 console rose, with the company shipping shipped 13.7 million units during the year.

9 Comments

Paul Smith Dev

189 154 0.8
Cant blame them, nearly everyone I know who owns an old 360 has had to have them replaced or repaired.

Edited 1 times. Last edit by Paul Smith on 5th September 2011 3:54pm

Posted:3 years ago

#1

Adam Pace Studying Computer Games Programming, University of Derby

1 0 0.0
I'm assuming it was an internal Game memo, and not one from Gamestation?

Edited 1 times. Last edit by Adam Pace on 5th September 2011 4:49pm

Posted:3 years ago

#2

Josef Brett Animator

296 0 0.0
I literally don't know anyone who hasn't had to replace their 360! Still love them tho.

Posted:3 years ago

#3

Sam Maxted Journalist / Community / Support

155 65 0.4
I ended up replacing my original 360 after it red ringed for the 3rd time in 3 years and MS wanted 80+ in order to repair it.

Since then, the Elite I replaced it with has had to have a new DVD drive fitted.

Posted:3 years ago

#4

Nik Love-Gittins Senior Character Artist, FreeStyleGames

59 27 0.5
I've never had a problem with mine....



..it'll probably blow up tonight now that I have said that....

Posted:3 years ago

#5

James Wells Gaming Contributor - digboston.com

72 32 0.4
I got an elite in summer 2008 right after they upped its HDD to 60GB and added HDMI, and haven't had a problem with it... yet.
*crossing fingers*

Posted:3 years ago

#6

Chris Nash QA Engineer

47 23 0.5
I wonder what Game will do with the ones that get traded in. The memo says that they will "exit the business", but they must be selling them on to someone or else they wouldn't still buy them in...

Posted:3 years ago

#7

Greg Wilcox Creator, Destroy All Fanboys!

2,193 1,170 0.5
@Chris - there's a market for RROD consoles here in the US from what I understand. Some folks use them to mod or practice their RROD repairs on. I'd imagine there are the same sort of folks in the UK and elsewhere, so perhaps those non-working systems will be snapped up at some point...

Posted:3 years ago

#8

Tommy Thompson Studying Artificial Intelligence (PhD), University of Strathclyde

110 0 0.0
@Chris - it's also common practice for second hand, low-end models to be refurbished and released into markets such as Asia and South America.

Posted:3 years ago

#9

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